Job Detail

Duties: The Call Center Manager position is for the InfoCision Call Center located in the Taylor Institute for Direct Marketing. The Call Center Manager is the chief operating official responsible for managing the day-to-day operations of the InfoCision Call Center. This position is responsible for client acquisition and retention, project and personnel management, technology and database management, as well as the marketing and financial functions of the call center.

Qualifications: A Baccalaureate degree in a field that is consistent with the duties of this position and a minimum of five years experience in call center management and operations is required. Advanced degrees, continuing education experiences and professional development training are highly valued. Candidates must be able to demonstrate experiences in client acquisition and retention, call center technologies and operations, project management and general management.

Resume Requirements: Submit a cover letter, resume and a list of references to Dr. Dale Lewison, Director, Taylor Institute for Direct Marketing, Manager, Call Center Search, The University of Akron, Polsky #563B, Akron, OH 44325-4804. Electronic submission preferred at ldale@uakron.edu. If sending electronically, in subject please enter: Manager, Call Center Search.