Mission

"To provide the highest quality data collection and analysis services for researchers and clients."

The Survey Research Lab (SRL) is equipped to facilitate many different types of data collection.

Computer Assisted Telephone Interviewing (CATI)
Web surveys
Computer Assisted Personal Interviewing
Mail surveys
Focus groups
Field and intercept studies
Personal interviews
Database management and analysis
Program evaluation
Geographic analysis

The SRL has processed over 200,000 completed interviews since 1982, covering such things as:

political and social issues
government services
business polls
health care
child care
community planning
program evaluation

The SRL also provides a Data Services Program that serves as a repository of demographic information for any non-commercial, nonpartisan organizations, government agencies, academics and researchers.

Telephone Interviewing

24-station computer lab
Computer assisted telephone interviewing (CATI) system
Skilled interviewing staff
Quality control with silent monitoring protocol

Mail Surveys

Tele-form Designer

Creates forms that can be scanned and used in mail surveys & program evaluation

Facilitates questionnaire design and automated data entry

Focus Group Facility

Professional environment
Office building Location
Observation room with one-way viewing mirror
Audio and video taping available
Conference or one-on-one room
Kitchen facility with coffee service

Our staff provides consultation on:

research design
questionnaire design
and survey operations

In addition to our services, our facilities are available for rental by both non- and for-profit organizations.

The Survey Research Lab utilizes cutting-edge technology to offer a new perspective on survey research.

Our survey software offers a multitude of advanced features. This allows IHSP staff to create surveys to fit nearly any researcher’s need. Multiple question types, complex routing / branching logic, question randomization / rotation, response randomization / rotation are just a few of the features available to the researcher’s survey.

One survey – two collection methods

Telephone and Web Surveys can be used individually or simultaneously. Surveys initiated on the phone can be completed over the web, whether the survey is a telephone follow-up or a survey that was only partially completed. In addition, e-mail survey invitations are automatically sent to individuals who have not completed or who have partially completed a survey. All of this adds to increasing the confidence level of survey results.

Real-time results analysis

Researchers can watch survey results in real-time and can perform basic statistical analysis on the live data. A complete dataset can be downloaded at any time to a computer desktop for full analysis.

Data security & integrity

Our software and all the extra features run on industry standard web and enterprise database platforms. This provides the speed, stability and security necessary to meet the needs of today’s researcher.

To ensure the safety and security of our data, it is stored across multiple disks. The data is backed up regularly on two servers in separate locations. We take pride that we use measures that ensure data integrity.

Contact Us:

Survey Research Lab
The University of Akron
Polsky 285
225 S. Main St
Akron, Oh 44325-1915
Phone: (330) 972-5465
E-Mail: SRL-Info@uakron.edu