Information Technology Services Now Supports OS 10.9 "Mavericks" 


Information Technology Services has added support for OS X 10.9 “Mavericks” and is now able to offer users with University owned Apple computers the option to have their computers reimaged with Apple’s latest advanced operating system. The main delay has been support for McAfee Endpoint Encryption for Mac. Apple has stated that they will not allow McAfee to run a third-party encryption product on any version of OS X 10.9 or greater. Therefore, McAfee has released a new product, McAfee Managed Native Encryption (MNE), which manages Apple’s FileVault 2 encryption system built into OS X 10.8 and newer. This is the main reason why a normal upgrade via the Mac App Store will fail.

Information Technology Services has worked hard to update the standard Apple image and setup procedures to support the new McAfee MNE/FileVault 2 process.

FileVault 2 offers a couple new improvements to the Apple Whole Disk Encryption User experience.

  • Single Sign On for OS X .i.e. sign into the FileVault 2 Encryption Pre-Boot environment only and it will take the machine all the way to the User’s desktop.
  • Improved system performance from usage of the native OS X whole disk encryption system.
  • Improved support for Apple Software Updates such as Firmware and OS Updates.
  • Quicker turn around on technical issues due to the fact that Information Technology Services does not need to decrypt the drive when there are hard drive or system file permission issues.

In order to get your Mac reimaged with OS 10.9 “Mavericks” go to the ITS Software Request Form ( and complete the form and request OS X 10.9 “Mavericks”. This will open a Footprints ticket to the Apple Support Group and someone will contact you to schedule an reimage appointment or to schedule a computer drop off at the Computer Center. You can also contact the Support Desk or (330)972-6888 and have a ticket opened directly with them.

If you have questions outside of opening a installation request  please contact Eugene Marchand at or 330-972-2489.