Information Technology Services has added support for OS X 10.9 “Mavericks” and is now able to offer users with University owned Apple computers the option to have their computers reimaged with Apple’s latest advanced operating system. The main delay has been support for McAfee Endpoint Encryption for Mac. Apple has stated that they will not allow McAfee to run a third-party encryption product on any version of OS X 10.9 or greater. Therefore, McAfee has released a new product, McAfee Managed Native Encryption (MNE), which manages Apple’s FileVault 2 encryption system built into OS X 10.8 and newer. This is the main reason why a normal upgrade via the Mac App Store will fail.
Information Technology Services has worked hard to update the standard Apple image and setup procedures to support the new McAfee MNE/FileVault 2 process.
FileVault 2 offers a couple new improvements to the Apple Whole Disk Encryption User experience.
In order to get your Mac reimaged with OS 10.9 “Mavericks” go to the ITS Software Request Form (https://www.uakron.edu/dts/sw-request.dot and complete the form and request OS X 10.9 “Mavericks”. This will open a Footprints ticket to the Apple Support Group and someone will contact you to schedule an reimage appointment or to schedule a computer drop off at the Computer Center. You can also contact the Support Desk email@example.com or (330)972-6888 and have a ticket opened directly with them.
If you have questions outside of opening a installation request please contact Eugene Marchand at firstname.lastname@example.org or 330-972-2489.