- Clients are informed of the nature and limitations of services
- Clients provide written consent for treatment, during the first appointment.
- Clients will be treated with respect and dignity, and may express their personal concerns in a safe, comfortable environment
- Clients have the right to read/review their clinical records at any time (during scheduled times when a trainee and/or supervisor is present in case questions arise).
- Clients may speak with a supervisor if requested.
- Clients may receive a referral for different or additional services if the main concerns cannot be resolved (due to the nature of the training facility and its scope of practice).
- Clients have the responsibility to attend and participate in scheduled counseling sessions
- Clients shall cancel appointments at least 24 hours in advance. If repeated absences occur, after attempts of contact have been made cases may be closed and/or a referral provided. .
- Counseling sessions may be discontinued if clients arrive under the influence of alcohol/drugs or if aggressive behaviors occur.
- Clients shall sign a written consent before information may be released (to themselves or others) unless: (a) the client is at imminent risk of physically harming themselves, another identified person, or an identified structure, (b) child/elder abuse or neglect is suspected, or (c) the release of clinical records is court-ordered.
- Clients may request copies of a Discharge Summary or a letter attesting to sessions attended at no charge. Additional information is charged at 20 cents per page.