The University of Akron will never e-mail you and ask you to disclose or verify your UA password. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead, report the e-mail to The University of Akron for investigation.

If you do not remember your password you can answer your challenge questions by clicking on the forgot password link on the UA Services page  or if you have not setup your questions you can call the IT Help Desk at 330-972-6888 to change it. We can not change your password via email or chat session.

Forgot Password Direct Link:

You have a couple different options to get Microsoft Office, that range from free to $60. Deciding which option is best for you depends on how close you are to graduation. See this page to help you decide which option is best for you.

We are currently in the process of a wireless upgrade; you will want to configure both wireless networks. The two wireless networks you will want to connect to are Rootown and Roo-Secure (our new wireless network) your UAnet ID and Password will be required.  If you are a returning student to the resident halls you will want to remove the UARH wireless profile that you had last year. For more information you can visit our wiki to get instructions,

The university uses and supports Microsoft’s Security Essentials (which already comes with Windows 7, if you have Windows 8 or 10 you will have Windows Defender which is the replacement to Essentials). Students, faculty and staff may download for free from Microsoft. A link is provided in My Akron.


Hours of Operation Fall/Spring Semester

Day Walk in and Phone Service Hours
Bierce Library* Computer Center
Monday 7:30a.m. - 7:00p.m. 8:00a.m. - 5:00p.m.
Tuesday 7:30a.m. - 7:00p.m. 8:00a.m. - 5:00p.m.
Wednesday 7:30a.m. - 7:00p.m. 8:00a.m. - 5:00p.m.
Thursday 7:30a.m. - 7:00p.m. 8:00a.m. - 5:00p.m.
Friday 7:30a.m. - 5:00p.m. 8:00a.m. - 5:00p.m.
Saturday 12:00p.m. - 4:00p.m. Closed
Sunday 12:00p.m. - 4:00p.m. Closed

*Times may vary based on Library Hours

IT Knowledge Base

Live Help

(330) 972-6888


Walk In Service

Bierce Library
     302 Buchtel Common
     Akron, Oh. 44325

Computer Center
     185 Carroll St.
     Akron, Oh. 44325