I. T. Help Desk


The University of Akron will never e-mail you and ask you to disclose or verify your UA password. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead, report the e-mail to The University of Akron for investigation.

Hours of Operation Fall Semester 2015

Day Walk in Service Phone, Email &
Remote Support
Bierce Library* Computer Center
Monday 7:30a.m. - 12:00a.m. 8:00a.m. - 5:00p.m. 24 Hour
Tuesday 7:30a.m. - 12:00a.m. 8:00a.m. - 5:00p.m. 24 Hour
Wednesday 7:30a.m. - 12:00a.m. 8:00a.m. - 5:00p.m. 24 Hour
Thursday 7:30a.m. - 12:00a.m. 8:00a.m. - 5:00p.m. 24 Hour
Friday 7:30a.m. - 9:00p.m. 8:00a.m. - 5:00p.m. 24 Hour
Saturday 9:00a.m. - 8:00p.m. Closed 24 Hour
Sunday 12:00p.m. - 12:00a.m. Closed 24 Hour

*Times may vary based on Library Hours


For virus protection, download Microsoft Security Essentials. Students, faculty and staff may download for free from Microsoft. A link is provided in My Akron.

You have a couple different options to get Microsoft Office, that range from free to $60. Deciding which option is best for you depends on how close you are to graduation. See this page to help you decide which option is best for you.

There are two wireless networks you may want to connect to, Rootown (which is across campus) and UARH (located in the residence halls) your UAnet ID and Password will be required. For more information you can visit our wiki to get instructions, http://support.uakron.edu/wiki/index.php/Wireless_Setup.

If you do not remember your password you can answer your challenge questions by clicking on the forgot password link on the UA Services page http://auth.uakron.edu or if you have not setup your questions you can call the IT Help Desk at 330-972-6888 to change it. We can not change your password via email or chat session.

I.T. Knowledge Base

Live Help

(330) 972-6888



Walk In Service

Bierce Library
     302 Buchtel Common
     Akron, Oh. 44325

Computer Center
     185 Carroll St.
     Akron, Oh. 44325