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DISTRIBUTED TECHNOLOGY SERVICES |
Frequently Asked Questions
What do I need to use my computer?
Human Resources enters you into the PeopleSoft database
You Request an UAnet email account on the following web site:
https://gozips.uakron.edu/zid/request/
If you get the following error:
“No information could be found for the University of Akron ID that you specified. Please check your information and try again”
You have not been entered by Human Resources into PeopleSoft. Call them.
Faculty, staff, and contract professionals get Exchange mailboxes for their email.
Students get IMAP mailboxes.
You can request the Exchange mailbox by calling the Help Desk x6888 and opening a ticket. Note:If you have ever been a student or temporary employee at the University of Akron then your email account needs special consideration please call the Help Desk x6888 and open a ticket to have your email account converted from student email system
(IMAP/ZipLine) to the employee system (Exchange).
After they notify you that the mailbox is setup you can call the Help Desk x6888 and request that your computer be setup.
This will include:
Clean off computer of previous person’s data and programs. This will have to be coordinated with your supervisor. They might need the old data. If the computer does not work well we can format it and install from scratch.
Install:
Outlook to read your new Exchange mailbox for email
Network printers
Office 2003 for Word, Excel, Access, Frontpage, Publisher, Powerpoint
Ad-Aware for removing spyware programs
Capture Eze for printing screen images
Adobe Acrobat Reader for viewing PDF files
McAfee Antivirus
Windows critical updates
VNC for remote computer repairs by Information Services
Hummingbird for Terminal Emulation and FTP
At the same time you call the help desk for the computer setup have your supervisor email pcsupport@uakron.edu with a request to setup your account with departmental drive mappings. They will need to provide:
Your Uanet account
Your name
Your department name
The Uanet account of a person who is already getting the drive mapping
You will receive access to a H:\yourname folder that you can save data in. You will also have access to H:\shared that everyone in your department can access and update. The H:\ is backed up every night and files can be restored by calling x6888 (help desk). |
How Do I setup Outlook?
- Double Click on the Microsoft Outlook icon on your desktop
- Click Next twice
- Select Microsoft Exchange Server and click Next.
- Enter mailbox for Microsoft Exchange Server.
- Enter your uanet id for User Name
- Click the Check Name button this should change the User Name field to your name and underline it as well as selecting and underlining your correct Exchange Server. Note: You may be prompted with a list of names similar to yours, select your name and click OK.
- Click Next and then click Finish.
Note: You must be connected to the network to configure outlook. |
How do I install a network print on my computer?
- Click Start button
- Click Search
- Click Printers, computers, or people
- Click A printer on the network
- Type the building abbreviation in the Location box of the Find Printers Panel, for example BH for Buchtel Hall. If you do not see the network printer you are looking for try searching by the name of the building.
- Look through the list of printers in the building you searched for and Double Click on the printer name you wish to install.
Note: The actual printer queue name is: \\server\printer
The printer drivers will be installed from the server.
You must be connected to the network to install network printers.
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How do I get a network printer setup in my department?
These instructions are intended to show how PC Services can facilitate the setup of a printer with networking capabilities.
The printer must have network capability.
No personal printers – inkjet
Some HP printers have internal Jet Direct cards
There are some Net Print boxes that connect to the printer with a parallel cable
There are some HP external Jet Direct boxes that connect to the printer with USB
Some Multi Purpose printers use proprietary network connections
The printer location must have a network connection.
No switches or hubs
Create a ticket to WAN to get a static IP number for the printer.
They need:
Building
Room
User name
Department
Printer Type
If a vendor is delivering and setting up the Multi Purpose printer they have to setup the IP number, gateway and subnet mask.
If PC Services sets up the printer than we setup the IP number, gateway and subnet mask.
IP number: 130.101.xxx.yyy
Gateway: 130.101.xxx.1
Subnet Mask: 255.255.255.0
Create a ticket to LAN to create a Network Printer Queue.
They need:
Building and room
User name and department
IP number
Printer Make, Model, and Options – i.e.: Aux. trays, collator, stapler. Vendor name and number in the case of a Multi Purpose printer
You might be able to work a schedule with LAN so that you can setup the IP number and LAN will setup the print queue at the same time.
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How do I backup my data?
You should store your data on your department’s network drive, usually called the H: Pc Services will create you a folder on the H: that is your last name. ie. H:\Isner. We prefer to lock that directory so that only you can see the data in it. There should be a directory H:\shared that will allow you to share data with others in your department. The H:\ is backed up every night and data can be restored if you call the Help Desk.
Some computers have a writable CDRW or DVDRW drive. You can buy the blank media supported by your drive and “burn” a copy of your data. CDRWs can hold up 700MB of data and a DVDRW can hold up to 4.5GB. These numbers change as the technology advances.
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How can I avoid getting automatic updates at inconvenient times?
Install the updates yourself from the vendor’s website.
For Example:
Updates for Microsoft Windows can be obtained from:
www.microsoft.com
Updates for Adobe products can be obtained from:
www.adobe.com
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