Please check this web site first, as it will continue to be updated. Otherwise, if you have concerns or additional questions the Help Desk (330-972-6888 or helpdesk@uakron.edu) is always a good place to start.

You may also send messages to PeopleSoft Communications.

Many of your technical and "how-to" questions can be answered via our Software Training Office website.

1. General Questions
   
   
   1. How is PeopleSoft v8 different from the current version used on campus?
      
   2. Is training available for the new system?
   
   
   3. Can I use my Macintosh with the new system?
   
   
   4. I am experiencing problems logging into PeopleSoft. I have entered a valid ID and password and I have cookies enabled. However, the page just seems to keep trying to load and nothing happens.
   
   
   5. I am running a report in PeopleSoft and viewing the results in Excel format. However, the file opens in Internet Explorer (as an Excel spreadsheet) rather than opening in Excel. How do I get the data to open within Excel?
   
   
   6. When running a query, after I save and hit “Run,” nothing happens.
   
   
   7. After I log in, I receive this message, Webserver appears to be incorrectly configured. What should I do?
   
   
   
   
   
2. ZipLine (Portal) Questions
   
   
   1. I am experiencing difficulty logging into the portal. After entering my ID and password, I receive an error message "You must have cookies enabled to sign in."
   
   
   
   
   
3. Technical Questions
   
   
   
   1. What are the minimum hardware and software requirements for using the new system?
   
   
   2. What versions of web browsers are supported?
   
   
   3. How do I make Internet Explorer my default browser?
   
   
   
4. Security Questions
   
   
   1. How should I set up my password for proper security?
   
   
   
   
   
   
5. PeopleSoft version 8 Questions
   
   
   1. If I am in the Process Monitor and click on View Log/Trace and receive another browser window with a message stating that "You are not Authorized to View These Reports," what should I do?
   
   
   2. When I go to the PeopleSoft 8 website, I get the message “Your Connection Has Expired.” What should I do?
   
   
   3. How do I change my password?"
   
   
   4. I am having problems printing transcripts, who should I contact?
   
   
   5. How do I print a class roster?
   
   
   6. How do I set up Favorites?
   
   
   7. I am having problems setting up favorites, who should I contact?
   
   
   8. Can HEPRDINQ come back?
   
   
   9. I am having problems logging into PeopleSoft, what should I do?
   
   
   
   
   
   
   

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   1. General Questions
      
      
      
      
      1. How is PeopleSoft v8 different from the current version used on campus?
         
         
         
         PeopleSoft v8 creates an enterprise-wide web-based system
         
         This upgrade from 7.6 to v8 of the PeopleSoft will make the enterprise resource planning (ERP) system entirely web-based. That means that faculty and staff will access PeopleSoft via a web browser and transact business online. No longer will the PeopleSoft application have to be installed on the user's desktop.
         
         
         
      
      

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      2. Is training available for the new system?
         
         
         
         Training materials for the new system are already available, and instructor-led seminars are being scheduled now. Please see the ITS Training website to view the training manuals, schedule a seminar, or download the computer-based tutorials.
         
         
         
      
      

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      3. Can I use my Macintosh with the new system?
         
         
         
         Yes. Please see the question about hardware and software requirements for details.
         
         
      
      

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      4. I am experiencing problems logging into PeopleSoft. I have entered a valid ID and password and I have cookies enabled. However, the page just seems to keep trying to load and nothing happens.
         
         
         
         Clear your computer’s cache and see if this solves the problem. If you are using Internet Explorer, you can find instructions on clearing cache at the Software Training website. If you are using another browser, use the browser’s Help facility and search for “clear cache.”
         
         
      
      

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      5. I am running a report in PeopleSoft and viewing the results in Excel format. However, the file opens in Internet Explorer (as an Excel spreadsheet) rather than opening in Excel. How do I get the data to open within Excel?
         
         
         
         Follow this link for instruction on modifying your settings so that spreadsheets open in Excel rather than in the browser, www.uakron.edu/its/learning/IEBasics.php. You will want to either print the pdf file or watch the tutorial listed under Configuring Office applications to open in the appropriate Office Program.
         
         
      
      

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      6. When running a query, after I save and hit “Run,” nothing happens.
         
         Having “popups” disabled can cause this problem. If your browser has popups disabled or you have a toolbar like Yahoo or Goggle that blocks popups, you will need to enable popups.
         
         
      
      
      
      7. After I log in, I receive this message, Webserver appears to be incorrectly configured. What should I do?
         
         You will first want to delete cookies and clear your cache. If you are using Internet Explorer (IE), you can find instructions on how to do this at the Software Training’s IE Basics website.
         
         If you are still receiving that error, you will need to make sure that you have cookies enabled. For instructions on how to do that, please refer to the Enable Cookies PDF.
         
         
         
      
      

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   2. ZipLine (Portal) Questions
      
      
      
      
      1. I am experiencing difficulty logging into the portal. After entering my ID and password, I receive an error message "You must have cookies enabled to sign in."
         
         
         
         You need to enable cookies. If you are using Internet Explorer, you can find instructions on enabling cookies at the Software Training website. If you are using another browser, use the browser’s Help facility and search for "clear cache."
         
         
      
      

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   3. Technical Questions
      
      
      
      
      1. What are the minimum hardware and software requirements for using the new system?
         
         
         
         Requirements vary according to how the system would be accessed.
         
         Access to PeopleSoft v8 and the ZipLine portal requires a machine capable of running a web browser. Any hardware that can run a minimum of Internet Explorer 5.5 or Netscape Navigator 4.47 should be fine.
         
         The minimum recommended hardware requirements for Outlook 2000 are a Pentium II with 64 MB RAM and 150 MB free disk space. Outlook 2000 will run on MS Windows 95, 98, NT 4.0 (with Service Pack 3 or later), 2000 or XP.
         
         PLEASE NOTE: The requirements listed above are those for Outlook by itself, and NOT the whole MS Office suite. The complete MS Office 2000 suite requires a 300-MHz Pentium processor, 64 MB of RAM and 1 GB of free disk space

      
      
      

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      2. What versions of browsers are supported?
         
         The recommended browser for PeopleSoft v8 and ZipLine is Internet Explorer.
         
         
         
      
      

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      3. How do I make Internet Explorer my default browser?
         
         
         
         Follow this link www.uakron.edu/its/learning/training/IEBasics.php. Page 5 of the Internet Options pdf file contains instructions on setting Internet Explorer as the default browser. A tutorial is also provided under Internet Options, which demonstrates this process.

      
      
      
      

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   4. Security Questions
      
      
      1. How should I set up my password for proper security?
         
         
         
         To help ensure proper security of the University’s wireless and hard wired networks, you must use passwords with a combination of upper and lower case letters and numbers. Passwords should be something that is not in the dictionary, like two words with capitals and numbers intermixed. Passwords that are made up of common words can be cracked in less than an hour and a half.
         
         
         
      
      

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   5. PeopleSoft version 8 Questions
      
      
      1. If I am in the Process Monitor and click on View Log/Trace and receive another browser window with a message stating that "You are not Authorized to View These Reports," what should I do?
         
         Clear your browser cache, close all browser windows and try again. A tutorial about how to clear your cache is available here http://video.uakron.edu:82/train/IE/ClearingCache.htm.
         
         Printed instructions are available here http://www.uakron.edu/its/learning/training/docs/ClearingCacheShort.pdf.
         
         
      
      

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      2. When I go to the PeopleSoft 8 website, I get the message “Your Connection Has Expired.” What should I do?
         
         Clear your browser cache, close all browser windows and try again. A tutorial about how to clear your cache is available here http://video.uakron.edu:82/train/IE/ClearingCache.htm. Printed instructions are available here http://www.uakron.edu/its/learning/training/docs/ClearingCacheShort.pdf.
         
         If you are still having problems, contact the Help Desk at 330-972-6888.
         
         
         
      
      

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      3. How do I change my password?
         
         Click on PeopleTools => Maintain Security => Use => My Profile.
         
         For more detailed instruction, please visit http://www.uakron.edu/its/applications/security/index.php.
         
         
         
      
      

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      4. I am having problems printing transcripts, who should I contact?
         
         Instructions for printing an unofficial transcript is available here http://www.uakron.edu/its/learning/training/PSoft8SA.php.
         
         
         
      
      

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      5. How do I print a class roster?
         
         Please visit http://www.uakron.edu/its/learning/training/PsoftV8.php for instructions.
         
         
         
      
      

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      6. How do I set up Favorites?
         
         Information for creating favorites in SA is at http://www.uakron.edu/its/learning/training/PSoft8SA.php.
         
         Information on creating favorites in Financials is at http://www.uakron.edu/its/learning/training/PSoft8Fin.php.
         
         
         
      
      

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      7. I am having problems setting up favorites, who should I contact?
         
         Please contact the Help Desk at 330-972-6888.
         
         
         
      
      

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      8. Can HEPRDINQ come back?
         
         No. HEPRDINQ was only a read-only snapshot of the database in 7.x available during the upgrade process. It was available as a reference tool. The data that in now available in version 8 is current and encompasses any data that would have been available in HEPRDINQ.
         
         
         
      
      

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      9. I am having problems logging into PeopleSoft, what should I do?
         
         First make sure that you are logging into the proper location. You need to open up Internet Explorer, and then type in the PeopleSoft 8 URL (SA/HR: https://sahr.uakron.edu/servlets/iclientservlet/heprod/?cmd=login;
         
         Financials: https://fs.uakron.edu/psp/fsprod/?cmd=login). DO NOT use the PeopleSoft 7.6 icon on your desktop.
         
         Also, PeopleSoft 8 is case sensitive, so please make sure that you are typing both the ID and PASSWORD in uppercase. If you are still having problems, please contact pssecurity@uakron.edu.
         
         
         
         
      
      

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      For additional information or to provide feedback:
      
      
      Please check this web site first, as it will continue to be updated. Otherwise, if you have concerns or additional questions, the Help Desk (330-972-6888 or helpdesk@uakron.edu) is always a good place to start.
      
      You may also send messages to PeopleSoft Communications.
      
      Many of your technical and "how-to" questions can be answered via our computer-based tutorials and instructor-led training resources.