Telephones
Voice-Mail
Communications Management System
Cable TV
Telephones
How do I reach the University of Akron operator?
To reach the operator when calling on campus dial -0-. If you are calling from off campus dial 330-972-7111.
How do I place an on-campus call?
When calling from campus to another campus line simply dial the 4-digit extension of that line.
How do I place a local call?
To place a local call while on campus dial a -9- first, then the area code and then the seven digit number.
How do I place a long distance call?
To place a long distance call while on campus dial a -9- first, then a -1-, the area code and then the seven digit number.
I cannot dial long-distance or international call.
The telephone you're using may be restricted and will not allow you to call off campus, long-distance, or international calls.
I can call out, but I cannot receive any calls. What is wrong?
Make sure that Send All Calls or Call Forwarding is not activated.
The Send All Calls feature, makes all of your calls temporarily sent to an extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). This feature can be used when you are away from your phone for awhile, or when you do not wish to be interrupted by calls.
- To activate Send All Calls dial 1, 2, 4 on your key pad.
- To cancel Send All Calls dial 1, 2, 3 on your key pad.
Call Forwarding All Calls lets you temporarily send your incoming calls to a location of your choice so that you can answer them. You can forward calls to an internal extension number, an outside telephone number (on some systems), or to the attendant. Use this feature when you will be temporarily at another location and you wish to receive your calls at the telephone number there.
- To use Call Forwarding push *, 2 and dial the extension or number where the calls will be sent.
- To cancel your Call Forwarding push #, 2.
Why is my speaker button flashing?
The speaker button flashes when the phone has lost power (disconnected or power outage). To set or reset your speaker, press the Select button and then the Speaker button.
My phone has no dial tone or is not working.
Check to see if your phone is plugged into a jack. If not, plug it into the outlet that is not marked with a green sticker for data. If you are plugged into the correct outlet and are still having problems contact our department repair line at x8053, or at 330-972-8053.
How do I set up a conference call?
To add a party to a call:
- Press the Conference button.
- Hear the recall dial tone.
- Dial the third party.
- After the third party answers, press the Conference button again.
To drop the last party added:
- Press the Drop button.
How and where do I submit a Telephone Trouble Ticket?
If you are having a problem with your phone or cable TV. You can call our Telephone repair line at 330-972-8053 and talk with one of our service operators or leave a message. Our hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. You can also e-mail us at phonerepair@uakron.edu. Voice-Mail
I cannot access my Voice-Mail.
If you are receiving the message "login incorrect, please try again", you may be entering an invalid extension or password. To access your voicemail:
- Dial 8000 when using a phone on campus or 330-972-8000 if you are off campus.
- Dial the last 4 numbers of your phone number and the "#" sign.
- Dial your password and then the "#" sign.
If your are still having a problem contact us at 330-972-8668, or e-mail us at voicemail@uakron.edu.
I forgot my Voice-Mail password.
The Department of Telecommunications cannot "look up" passwords, only set new ones. We will need to speak with the individual who changed the password, or a supervisor before we can reset it. If you share an extension and one changes the password, he or she is responsible for telling the other user.
Do I have to listen to the entire greeting before leaving my message?
At any point while you are listening to the greeting message, you can press -1- on your phone. You will hear a beep to prompt you to leave a message.
Communications Management System
What should I do if I don’t have access to the Telecommunications charges for my department?
Access to the Telecommunications charge detail is tied to the Financial system access within PeopleSoft. If you are unable to see the charges in your area of responsibility, please e-mail Claire Purdy@ cpurdy@uakron.edu.
What is an MRC?
MRCs are Monthly Recurring Charges – another term for “Fixed Charges”
What is an OCC?
OCCs are Other Charges & Credits – one time charges usually associated with a requisition.
Why do I see Departmental Use instead of a person’s name?
This is a general category used for department services that are not associated with a specific individual. Some examples are: fax, alarm, and conf room lines.
Where will I see the charges for requisitions?
Most requisition charges will be located at the end of the Departmental Use section of the statement.
When will I be able to access my statement each month?
New statements will be available by the 5th working day. You can view previous statements at anytime.
How do I view my department’s statements?
There is a step by step tutorial: http://www.uakron.edu/its/learning/training/TelephoneBilling.php
If I have billing questions concerning my services or charges, who should I contact?
Please call Kathy Carr at ext 6423 or e-mail carr@uakron.edu.Cable TV
How do I access the cable TV in my room?
All student rooms are equipped with a CATV (Cable Television) outlet. Using a standard coaxial cable (also called an RF cable), connect your television to the outlet. If you have a cable-ready TV you may need to set it up to recognize all of the CATV channels. Reference your television’s manual as all sets are different.
Note: If you have done a “channel auto program” and are only receiving channels 2 through 14. Make sure that the tuner is set to “CATV” or “STDCATV” as the default on most televisions is “antenna” or “air”.
How do I find my favorite channels?
You can find the channel locations and program schedule by tuning to channel 12. Click on the following link to view and print a channel line-up card.
My TV is not getting any channels!
Make sure the RF cable is securely attached to the wall outlet and to the TV and/or VCR. Check your channel line-up card to make sure that the channel selected has programming. If using a VCR or converter box, make sure that your TV is tuned to the appropriate channel (2, 3, or 4). If you continue to have trouble, call our repair line at 330-972-8053 or x8053 to report your problem.
My reception is bad! How do I fix it?
If you have a converter box, make sure your TV and/or VCR is tuned to the appropriate channel (2, 3, or 4). Make sure all connections to the converter, TV and VCR are secure. Check all channels to make sure that it is not a station problem. If you're still having problems, you can determine if the problem is in the converter box by connecting the cable directly to the TV.
If You Have Problems With Your Picture
From time to time, you may experience a problem with your television picture that can easily be fixed. Trying to fix it yourself may shorten the time you are without picture. Please refer to this list BEFORE you call the Telecommunications Department.
No Signal from Converter
Check to make sure your TV channel selected for the proper converter output channel (example: Ch. 2, 3 or 4).
Rolling Picture
Adjust "vertical hold" on your TV set.
Picture Leans to Side
Try adjusting "horizontal hold" on your TV set.
Wrong Channel
Check TV dial and converter for channel setting. Make sure TV is set to the output channel of your converter box or VCR.
Snow on Screen
Check to make sure cable connections are tight, and if you are using a converter make sure the converter is turned on and plugged into a working outlet.
No Picture, No Sound
Make sure TV set is plugged into "live" electrical outlet, and not controlled by a wall switch. Push red "reset" button on back of TV set, if your TV has one. Adjust "brightness" control on your TV set.
No Picture/Blue screen
Check channel setting on converter and TV set. Check listing to make sure channel is broadcasting during this time slot. Wait for TV station announcement of difficulty. Check other channels to compare reception. Check VCR cable connections.
How do I hook up cable and my VCR?
If you have a VCR, it can be used to receive the cable signals the same as a cable box.
Basic Hookup:
1)Cable from wall outlet to Cable/Antenna in on VCR.
2)Cable from VCR to antenna in on TV. See your VCR's owners manual for complete hookup procedures.
NOTE
We recommend against cutting cable jumpers and putting on your own end. An improperly cut cable may cause picture distortion.
All cable connections must be tight. If using the push-on type cable that came with your VCR make sure it is pushed on securely.
Whom do I contact for more help?
Call our repair line at 330-972-8053 or e-mail us at phonerepair@uakron.edu to report your problem.
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