Supervisory Leadership Certificate Program

SUPERVISION I

Building Your Management Foundation
Building a strong foundation as a manager requires understanding of yourself and those you manage. Module explores the unique responsibilities and challenges of a supervisor, teaching sound communication and leadership techniques to effectively communicate with others.

Week 1: Roles and Responsibilities of a Supervisor

• Supervisor’s role...real impact on people
• Span of control and sphere of influence
• Traditional vs. new structure of an organization
• Multiple roles of a supervisor
• Generational differences
• Organizational trends

Week 2: Becoming a More Effective Communicator

• Why communication matters
• The elements of communication
• Verbal and nonverbal communication
• Why communication breaks down
• Skills and techniques to improve listening
• Choosing the appropriate communication channel

Week 3: Building Healthy Work Relationships

• DiSC® Management Styles
• What is your management style?
• Getting the job done through others
• Components and benefits of healthy relationships
• The value of introspection
• How to walk your talk

Week 4: Leadership and Empowerment

• Leading people for results
• The four traits of leadership
• DiSC® Management Styles theory and applications
• The primary causes of poor leadership performance
• Qualities of an empowered workforce
• Being a courageous follower

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$489

SUPERVISION 2

Managing and Developing Others
Being an effective leader means motivating and bringing out the best in your team, in the most effective, efficient way possible. Sound easy? It’s actually quite a challenge. Learn how to: create a climate that makes your team want to do their best, manage your team’s performance, provide feedback and solve performance problems. This module also helps you develop sound time-management skills, as well as effective decision making.

Week 1:  Creating a Climate for Outstanding Performance

• Creating a motivational climate
• How employees assess management effectiveness
• The performance management cycle

Week 2: Performance Management

• Developing skill as a coach
• High-performance coaching
• A leader’s impact on performance
• Getting the most from performance evaluations

Week 3: Time Management and Delegation

• Time management and reality
• Four phases of delegation
• Delegation tips and guidelines
• Developing information flow systems

Week 4: Making Decisions and Solving Problems

• Problem-solving principles for organizations
• Systems approach for problem solving
• Seven-step approach to problem solving and decision making
  
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• The change cycle
• Motivation and change
• Our capabilities vs. our challenges
• Eight myths about change
• Six steps to overcoming obstacles

SUPERVISION 4

Human Behavior
It’s not enough to just do something extremely well. Today’s business world challenges us to do the right thing extremely well. This module looks at some of the very unique ethical challenges facing our businesses, as well as the impact of work place violence.  We study our role as providers of customer service, both internally and externally. And finally, we will explore the concepts of continuous improvement and what that means for us as a company, and as an individual.

Week 1: Ethical Behavior in the Work Place

• Your ethical orientation
• What are work place ethics
• Ethics and productivity
• Practical tools for ethical dilemmas

Week 2: Organization and Well-Being

• What a safe environment means
• Creating a safe work place
• The supervisor’s role in work place safety
• Action plans for a safe environment

Week 3: Customer Service

• Who are your internal and external customers?
• What do customers want?
• Create a customer-focused organization
• Hiring customer-service focused people
• Practical tips for improving customer service

Week 4: Concepts of Continuous Improvement

• Lean strategies/tools to produce outstanding results
• Create one-piece flow with just-in-time management
• How Lean emphasizes waste prevention

Wed; Jul 18, 25, Aug 1 and 8
1:30-4:30 P. M.
$489