Does your business world look the same as it did 10 years ago? Five years ago? Last week? Managing people in times of fast-paced change is not easy. Our Supervisory Leadership Certificate Program can help you build the people management skills necessary to meet the constantly changing challenges of your business.
Who should earn this certificate?
This program is appropriate for managers, supervisors, team leaders and anyone who has been identified as an up-and-coming manager in your company.
A fast-paced blend of lecture and interactive, hands-on sessions, these classes combine the best in proven and innovative management theory with concrete skills you can take back with you and apply with your team. Self-assessments, role playing, case studies and class discussions help bring current theory alive. The 16-week format allows participants to take what they learn and apply it to develop competency in a new set of management skills. Instructor: Mary Kay Milewski.
Building Your Management Foundation
Building a strong foundation as a manager requires understanding of yourself and those you manage. Module explores the unique responsibilities and challenges of a supervisor, teaching sound communication and leadership techniques to effectively communicate with others.
Week 1: Roles and Responsibilities of a Supervisor
Week 2: Becoming a More Effective Communicator
Week 3: Building Healthy Work Relationships
Week 4: Leadership and Empowerment
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Managing and Developing Others
Being an effective leader means motivating and bringing out the best in your team, in the most effective, efficient way possible. Sound easy? It’s actually quite a challenge. Learn how to: create a climate that makes your team want to do their best, manage your team’s performance, provide feedback and solve performance problems. This module also helps you develop sound time-management skills, as well as effective decision making.
Week 1: Creating a Climate for Outstanding Performance
Week 2: Performance Management
Week 3: Time Management and Delegation
Week 4: Making Decisions and Solving Problems
Flexibility and Staying the Course
This course looks at how change creates unique challenges in supervising others. Understanding the science of change, how to build a cohesive team, manage conflict and negotiate effectively are all critical skills of managing in today’s business climate.
Week 1: Supervising in a Changing Environment
Week 2: Supervising in a Team Setting
Week 3: Resolving Conflict
Week 4: Negotiating Effectively
Wed; Jun 6, 20, 27 and Jul 11
1:30-4:30 P. M.
It’s not enough to just do something extremely well. Today’s business world challenges us to do the right thing extremely well. This module looks at some of the very unique ethical challenges facing our businesses, as well as the impact of work place violence. We study our role as providers of customer service, both internally and externally. And finally, we will explore the concepts of continuous improvement and what that means for us as a company, and as an individual.
Week 1: Ethical Behavior in the Work Place
Week 2: Organization and Well-Being
Week 3: Customer Service
Week 4: Concepts of Continuous Improvement
Wed; Jul 18, 25, Aug 1 and 8
1:30-4:30 P. M.
Tell us what you need! Complete our free training needs assessment form, and let us know how we can help.
Click here to start your training journey.
Medina County University Center
6300 Technology Lane, Medina, OH 44256
ph 330.721.2210 fax 330.721.2235