Professional Individual Contributor Series

Individual Contributors and Specialty Team Members 

Individual contributors ans teams are responsible for the day-to-day execution of the company's business strategy. They ensure the people who are motivated, engaged, and have the right skills are in the right place to make the business successful. The following course options can help make sure these key players are more confident and more aligned with your organizations goals.

Understanding Behavioral Styles

This pre-certificate course is recommended before taking the Professional Individual Contributor courses. Learn how to improve communication with this EVERYTHING DiSC profile assessment course that shows participants how to read people and interpret their behaviors. Gives new appreciate to the needs and understanding of coworkers.
CALL FOR DATES!
1:30 p.m.-4:30 p.m.
$179 

Professional Individual Contributor Series

Communicating with Impact
This is the foundation course for many of the IM:ExPSM courses. It teaches effective communication skills to enable exceptional performers meet the personal and practical needs of their internal partners and customers. Individuals get what they want from their interactions with others, while making sure they are giving others what they want. 
CALL FOR DATES!
8:30 a.m.-12:30 p.m.
$149

Networking for Enhanced Collaboration
This course will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice, and coaching. Learners identify what information and expertise they need, identify who can provide it, practice asking for help, and then learn techniques for maintaining strong working relationships.
CALL FOR DATES!
1:30 p.m.-4:30 p.m.
$149 

High Impact Feedback and Listening
In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to and accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance. 
Tue; Oct 31 
8:30 a.m.-12:30 p.m.
$149

Navigating Beyond Conflict
In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results. 
Thu; Nov 15
1:30 p.m.-4:30 p.m.
$149 

Embracing Change 
This course focuses on the role of individual performers in implementing change in the workplace. Participants discover their Change IQ and learn about the phases of change that many people experience when undertaking a new initiative. Using the Embracing Change job aid -- which includes best practices -- individual performers will tackle and overcome the new business challenges of today and tomorrow. 
Tue; Nov 27
8:30 a.m.-12:30 p.m.
$149

Taking the HEAT
Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction.
Thu; Dec 13 
1:30 p.m.-4:30 p.m.
$149  

Registration is simple and easy! To register for any of these courses at MCUC, please click here!

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