Session Descriptions

Pre-conference: OARnet Meeting (Open to OHECC attendees)

Led by: Pankaj Shah, OARnet

Once again, OARnet will host a Member Meeting as the preconference event for the annual Ohio Higher Education Computing Conference (OHECC), being held this year at The University of Akron. The OARnet meeting will be held at 9:00 a.m., Wednesday, May 12, at the UA Student Union and be followed by lunch and the keynote address at 11:30 a.m. for attendees who are registered for OHECC. OARnet attendees not registered for OHECC will be able to purchase their lunch in one of the Student Union’s restaurants before heading out.

A full agenda will begin with comments from Pankaj Shah, executive director of OARnet, who will welcome attendees and summarize OARnet’s current initiatives, Board of Director meetings, and Higher Education Advisory Board concerns and recommendations. OARnet staff members from various areas within the organization then will summarize accomplishments, goals, challenges, and upcoming projects.

A representative from the Inter-University Council of Ohio will discuss initiatives of the consortium representing Ohio’s public universities. Time will be allotted for questions and an open forum for any questions or recommendations from OARnet members. After completing the agenda, attendees can join the official start of the OHECC conference.

Keynote: “Driving the Smart Revolution in Ohio”

Presented by: Howard Charney, Sr. VP Cisco
Location: Student Union Ballroom A

In this lively talk, Charney will explore the potential of the borderless network and the surge in smart technologies to transform society. Charney will discuss how broadband Internet and smart devices are already delivering technology without boundaries – and transforming education, government, healthcare, transportation, the electrical grid, and other vital parts of the economy in Ohio and around the world.

Identity Management

Led by: Steve Bradley, Wolcott Group

Steve Bradley, VP of Professional Services at Wolcott Group, is an expert in the IdM field. He has delivered various IdM presentations including, IdM strategies, technologies, tactical implementations, and business alignment.

He has 20 years experience in information technology with a focus on identity and security management. At Wolcott Group, he is responsible for managing the design, delivery and implementation of identity and security management solutions that meet customer needs and keep pace with the constantly evolving regulatory and enterprise requirements.

General Session: Play to Your Strengths

Presented by: Mark Adams

There are many business coaches today but not many real championship coaches. Mark challenges his team members to play to their strengths and the results speak for themselves.

Mark has created an educational experience that shares how he identified his strengths, his co-worker’s strengths, and his player’s strengths to drive remarkable results. He shares the successes, the failures, and the lessons learned from those experiences.

• Identify your team members’ strengths
• Show team members how to use their strengths to gain an unfair advantage
• Improve individual performance and your university’s results . . . one person at a time

Adams has created a culture changing educational experience that will challenge each individual on your team to play to their strengths.

Vendor Sessions: Wednesday, May 12

Building Your Private Cloud: Server, Desktops, and Applications

Presented by: Mark Richards, VMware, Clarysa Philpot, The University of Akron, and Rob McCafferty, E-Safe Technologies

Leverage the power of cloud computing with the flexibility and open standards in your existing IT infrastructure with VMware’s cloud services, offering unique solutions and on-demand services to run, secure, and manage applications in the private cloud or have them federated on-demand to partner-hosted public clouds. This talks will present the use case for virtual desktops in both student and faculty settings, detail success metrics, and highlight the benefits directly presented to The University of Akron.

The Value of System Center Configuration Manager for Enterprise Software Deployment

Presented by: Paul Ozanich, Blue Chip Consulting Group, and Nathan Sterret, The University of Akron

This presentation will focus on the value of System Center Configuration Manager (SCCM) for application and operating system patch deployments, tools, and functionality to improve client support, and various migration paths to update existing Systems Management Server (SMS) infrastructures to SCCM.

Cisco 2010 Annual Security Report

Presented by: Mark Pomorski, Cisco, and Bob Hogle, University of Toledo

The report includes information about 2010 global threats and trends as well as security recommendations. Managing and securing today's distributed and agile network is increasingly challenging, with cloud computing and sharing of data threatening security norms. Online criminals continue to exploit users’ trust in consumer applications and devices, increasing the risk to organizations and employees. The new Cisco Cybercrime Return on Investment Matrix tracks the performance of the underground online criminal marketplace, helping organizations understand the latest targets.

SOA and the Roadmap to Integration Success

Presented by: Tom Payne and Chris Mercer, Ciber, and Shelley Ruff, Ohio University

Ohio University has embarked on one of the most dynamic and robust system deployments in its history. The student information system replacement project, "RUFUS", is a two-year project to implement not only a new SIS but also to roll-out SOA as the foundation for all integration. With consulting partner CIBER helping, Ohio University is deploying a new integration framework through SOA. This presentation will discuss the roadmap for the SOA deployment and the lessons learned.

No Limits: Maximizing Support and Training Opportunities

Presented by: Deb Meester, Atomic Learning, and Sue McKibben, The University of Akron

Looking to make the most of limited resources? Learn how a single solution allows you to extend support, enhance face-to-face development, and expand training opportunities. This session will give real-world examples and advice from The University of Akron and an overview of Atomic Learning’s cost-effective support and training solution.

Not Just for Parlor Tricks: Smart Phones in Education

Presented by: Linda Uhreholt and Danielle Jasper, AT&T

Smart phone parlor tricks are on the rise. Have your fortune read, learn amazing card tricks that astound audiences all from a smart phone! Makes sense since magicians have always been among the first to learn about new technologies. This session will be an overview of how the iphone, Blackberry, or whatever smart phone can create the magical connections in higher education. Apps that even locate hidden assets and that mysteriously push training out to staff will be part of the show. Join us for a very lively discussion. We do have magic tricks and new smart phone applications up our sleeves. No Magician Oath required.

Sinclair Community College: Securing the Access Layer for Efficiency and Effectiveness

Presented by: Scott McCollum, Sinclair Community College, and Enterasys

Sinclair Community College delivers reliable and secure voice, video, and data communications to approximately 25,000 students, 2,000 employees, and 9.000 networked devices throughout 20 buildings at the main campus in addition to four remote facilities. The Secure LAN Project enables Sinclair to authenticate users and devices before they are granted access to the network, then dynamically assign a set of role-based privileges to ensure only the right people have access to the right information from the right place at the right time. The transient nature of students and instructors (along with local businesses and community organizations that use Sinclair’s training facilities) requires flexible, on-demand access to internal, external, and internet resources while assuring the integrity of Sinclair’s IT infrastructure. If you want to drive efficiency and effectiveness in IT operations while keeping costs down, this presentation is for you.

iSCSI: Has the Time Arrived for Real Production Use?

Presented by: David Griggs, Dell, and Robert Hogle, Bob Bartels, and Sarah Felske, University of Toledo

Facing an aging Fiber Channel storage area network and ever increasing storage demands for virtualization, file shares, email, and ERP databases, the University of Toledo worked with Dell to understand the options for traditional Fiber Channel SANs as well as the innovative iSCSI-based EqualLogic virtualized SAN solution. Seeing the architectural benefits to long-term storage management, The University of Toledo selected EqualLogic as the storage platform for the mainstream university applications going forward. This session will review the various stages of this process and highlight how this will help long-term cost control and storage management enhancements for future cost savings.

Building the Identity Infrastructure: From Landscape Survey to Cutting the Ribbon

Presented by: Matt Dalton, Ohio University, and Steve Bradley, Wolcott Group

Identity Management has grown organically in several higher education institutions over the past decade. Ohio University recently implemented a new IdM system. This presentation illustrates how Ohio University worked with Wolcott Group and IBM to create an effective strategy, and how picking the right partners is essential to the success of an IdM project.

Data Center Power Infrastructure

Presented by: Ben Tanchon, E Technologies, and Guy Marrelli, The University of Akron

This is a discussion about UPS protection and Future Growth Flexible Power Distribution Data Center Enclosures and Cooling.

Presentation Layer: The CMS as Manager

Presented by: Tim Brigham, dotCMS, and Eric Kreider, The University of Akron

Multiple systems in every university have need for providing content management. Most of the time this involves multiple interfaces, permissioning systems, and training demands. This presentation will tell how The University of Akron is leveraging the open source dotCMS to provide a single point of content management for multiple systems.

Using Desktop Virtualization to Access Advanced Educational Software Programs

Presented by: Ann Zimmerman, T.J. Sandor, OARnet, and Don Stredney, Ohio Supercomputer Center

Virtualization of desktops along with applications and data in university campus environments has numerous benefits, including reduction in hardware procurement budgets, reduction in operational and maintenance costs, and “Green IT” due to lower space and energy use. This presentation describes the VMLab testbed developed at OARnet in collaboration with VMware, IBM, and Ohio campus partners to evaluate desktop virtualization performance and savings. It presents results and experiences from VMLab experiments on VDI scalability/reliability, and remote desktop protocols performance.

Breakout sessions: Thursday, May 13

Breakout Session 1

Academic Technologies Track

Facilitating an Innovative Course Design Approach

Presented by: Candi Morris and Rebecca Simons, Ohio University

In the past, the department of Academic Technology at Ohio University struggled with faculty training. Faculty are too busy, schedules are not flexible, and the technological experiences are so vast that it is difficult to meet all needs in one session. As a result, faculty needs are unmet and workshop facilitators are frustrated. The Center for Teaching and Learning, Center for Writing Excellence, and OIT's Academic Technology held an intensive week-long Course Design Studio to provide help and resources for faculty to design or re-design a course using a consultative, community-building approach. The participants were extremely pleased with the resources and collaborative environment and requested a meeting to compare their outcomes.

Application Development Track #1

Expanding Your Application Development Resources Using Student Employees

Presented by: Matt Bungard, The University of Akron

A University of Akron team focuses its application development skills on non-ERP projects. These projects are often smaller and may be overlooked. Student developers make up the core of this team. Through their efforts combined with the leadership of full-time staff members, this team has delivered significant cost savings to campus departments while providing much need functionality at little to no cost. Additionally, these students gain real-world experience.

Client Services Track #1

Print Responsibly

Presented by: Steve Lynn, ComDoc, and Deb Wells and Josh Von Lehmden, Bowling Green State University

Print Responsibly is a new, more cost-effective way to handle everyday printing and other tasks like copying, scanning, and faxing at Bowling Green State University. The University will contract with a company with expertise in managing print services. BGSU will no longer own any non-specialized printers, copiers, fax machines, or scanners, and will not be responsible for purchasing/replacing toner or other materials or maintenance costs. The University will simply pay a per page price for printing/copying/faxing services.

Client Services Track #2

Technology Trendspotting in Student Populations

Presented by: Stephen Fischer, The Ohio State University

A lot of information is thrown around concerning students’ use of technology and their expectations of their universities. The Office of Student Life at The Ohio State University decided to survey students, do some research to assess students’ use and expectations, and make investment decisions based on empirical data. This presentation will highlight a large-scale survey that OSU Student Life has done for two years accompanied by some other published research.

Leadership / Management Track

Engaging the Crowd in IT Strategic Planning

Presented by: Kathleen Brinkman, Debra Allison, Miami University

How do we create an environment in which students, faculty, and staff are willing to contribute their ideas for the future of IT? Tag along on our journey in the use of crowdsourcing as our primary method of interaction with the campus on the future of IT. This session provides the background and status of our strategic planning initiative: IT@Miami Ideas Campaign.

Security Track

Changing Your Perimeter Firewall Posture: How to Minimize the Pain

Presented by: Joe Bazeley, Miami University

An overview of the process Miami followed to switch its perimeter firewall from an open (default allow) to a closed (default deny) posture, including how the University involved /communicated with the areas that would be impacted and prepared for the inevitable breaking of applications. The presentation can serve as a blueprint you can follow to change your perimeter firewall to a more secure posture.

Breakout Session 2

Academic Technologies Track

5,4,3,2,1: Counting Down Benefits and Steps to Implementation of Clicker Technology at The University of Akron

Presented by: Evangeline Varonis and James Newhall, The University of Akron

The University of Akron has supported clicker technology since 1994, with implementation growing from use only in academic courses to use by administrative departments for training and special events. This presentation will review research in clicker technology, discuss UA implementation, and report on recent survey results. The presenters both support the technology and use it in a class they co-teach.

Application Development Track

Cloud-Sourcing Email with Outlook Live

Presented by: David Alexander, Ohio University

In Fall 2009, Ohio University completed the migration of over 100,000 student and alumni email accounts to Microsoft's Outlook Live hosted email service. This presentation will provide a case study of the migration focusing on the technical challenges of the migration and the communication challenges of driving student adoption of this new service.

Client Services Track

To Build, Or Not to Build: What M-learning Means for Your Computer Lab

Presented by: Will Davis, Wright State University

The coordinator of an award-winning student technology center will facilitate a powerful discussion about today's mobile learning trends and how they will affect tomorrow's computing environments.

Leadership / Management Track #1

Dashboards: Information for Strategic Decisions

Presented by: Jack Kurtz, Stark State College

Management at all levels needs information for decision making. Strategic level decision making requires highly focused information relating directly to the organization’s strategic plan and Key Performance Indicators. Stark State College is in the process of implementing such a dashboard using data from its Oracle-based Operational Data Store and Enterprise Data Warehouse and new Argos-based presentation tools. This session will focus on the requirements for the dashboard, implementation approach, lesions learned, and future direction.

Leadership / Management Track #2

Shared Services is a Two-Way Street

Presented by: Susan Rzyczycki, The University of Akron, and Marjorie Hidlebrand, Lorain County Community College

Learn how Lorain County Community College and The University of Akron partnered together to benefit both their individual institutions and eventually the entire State of Ohio by implementing a shared services model. The strategy of keeping the institutions separate and independent, while still sharing some necessary services, allowed them to create a proof-of-concept that small schools can repurpose to make education affordable without having to abandon their identity or sacrifice their unique and valuable ideas.

Security Track

Managing Personal and Professional Sensitive Information

Presented by: Jason Rakers, Youngstown State University

Generating effective employee awareness for the risks of handling sensitive information is critical to enforcing policy on campus. Through combining the education of employees on recommended best practices for safeguarding sensitive information, with awareness of current University policies, and the use of automated detection methods, Youngstown State University has been able to tackle a major step towards compliance with applicable laws and regulations.

Breakout Session 3

Academic Technologies Track

100% Focused: Improving Student Learning Outcomes with a Lecture Capture System at The University of Akron

Presented by: James Newhall, The University of Akron

In January 2009, The University of Akron introduced lecture capture technology by adopting Panopto CourseCast offered through Panopto's Socrates Program. This presentation will outline the rollout of the technology and detail the challenges that were faced both technically and academically. Examples from specific disciplines will be offered.

Application Development Track

Using an Application Portfolio to Maximize Application Investment

Presented by: Stephen Fischer, The Ohio State University

Most institutions have millions of dollars invested in various applications spread through the enterprise. Without comprehensive and accurate insight into these applications, it is impossible to make intelligent investment decisions. Application Portfolio Management is a simple yet effective way to capture the data to maximize application investment. This presentation will explain how Student Life IT at The Ohio State University has created an application portfolio to better manage resources. It will share some successes, failures, and how the Student Life IT is using the data.

Client Services Track

Save the Trees, Save the Budget

Presented by: Charles Tuite and Todd Phelps, Ball State University

As part of the move to save budget and be more environmentally conscious, Ball State University is in the process of fast-tracking the movement of reports from physical delivery of both traditional legacy sources and point-solution report sources into its virtualized Enterprise Content Management system. This presentation details some best practices and suggestions developed from the efforts involved in shifting a campus away from its dependence on paper and its “single-use” life to focus on the added value derived from placing that information into electronic form.

Leadership / Management Track #1

Software Asset Management: Why it is Important and How to Get Started

Presented by: Peggy Sander, Miami University

This presentation is a discussion of Software Asset Management principles/processes and why it is important to your organization. It provides the necessary steps to get started and discusses where Miami University is in the process.

Leadership / Management Track #2

The Benefits of Project Management Methodologies

Presented by: John Corby, Suzanne Testerman, Deb White, The University of Akron

This presentation will review the benefits of using project management methodology and concepts to manage change in an IT organization.

Security Track

Using an Information Security Framework to Enhance University Security Initiatives

Presented by: Shawn Sines and Jennifer Kutz, The Ohio State University

Standards are big in industry, but in the world of information security they assist organizations in understanding the impact of security processes and establishing programs and initiatives with a holistic view. How can a university use an information security framework to enhance and improve its overall IT security and risk management posture? Which frameworks exist and how can we leverage them?

Breakout Session 4

Academic Technologies Track

“Computer Labs”: Take Five

Presented by: Jerry Hensley, Wright State University

This presentation will look at trends in public computing of the academic setting. The discussion is broken into the five areas of facilities, administration, deployment, software configurations, and accessibility. Audience comments and questions will be invited to facilitate the sharing of experiences in this area. Focus will be placed on emerging trends as they relate to current best practices.

Application Development Track

Desktop and Application Virtualization Using VMware Technology

Presented by: Joshua Spencer, The University of Toledo

Today the University of Toledo has more than 400 virtual machines accessible to its student body from anywhere in the world, around the clock. The University has virtualized several of its most critical clinical applications improving desktop stability and user uptime. By May 2010, the University will have completed a 300-thin client roll-out in the hospital backed by virtual machines. The presentation is a follow up to last year’s “Desktop and Application Virtualization” discussion by the same presenter.

Client Services Track

Using Online Chat at the Help Desk

Presented by: Jonathan Jackson, Wright State University

Two years ago, the CaTS Help Desk began using a free, open-source, online chat system as another point-of-service for clients requesting assistance. In 2009, the first full year online, the Help Desk responded to 644 chat requests. This presentation will demonstrate the features of the CraftySyntax system, including using it in multiple departments, chat operator rights, canned responses for common questions, and viewing chat transcripts. It will also discuss how the Help Desk implemented the system.

Leadership / Management Track #1

Shared Services: MU/WSU Software Licensing

Presented by: Verne Smith, Wright State University, and Peggy Sander, Miami University

Miami and Wright State have a long history of working together on software licensing issues. In 2009 the two schools decided to look more closely at how they could collaborate and leverage each other's strengths. Miami now acts as WSU's reseller for Adobe products and a number of software titles for WSU's student store. WSU offered to code-share its student store application that closely matched the back-end services used at Miami. This small project may be looked at as a model of how to begin exploring how schools can find common ground and begin working together on shared services. Miami and WSU now have a number of these types of projects established including code sharing, operations and help desk backup, etc.

Leadership / Management Track #2

Communication Without Borders

Presented by: Jean Demosky and Sean O'Malley, Ohio University

Blending communication strategies on campus. One: Identifying the Levels (public, governance, campus groups, special interest groups, other). What is the message, its value, and the level of detail required? Delivery Methods: video, web, print, email, town halls, personal contacts, other. Two: Successes and challenges. Three: A fun and unique communication method at Ohio University.

Security

Improving InfoSec Communication Panel

Presented by: Joe Bazeley, Miami University; Kevin McLaughlin, University of Cincinnati; Matt Haschak, Bowling Green State University; Matthew Dalton, Ohio University

This session is a panel discussion to discuss restarting the IUC-ISO group and to identify ways to share infosec information among both public and private Ohio schools.

Breakout Session 5

Applications Development Track #1

Ian: A Model for Unification and De-Siloing of Data

Presented by: Charles Tuite, Ball State University

One large concern for academic institutions trying to forge ahead is the presence of the data silo. This presentation examines commonly found archetypes found within many institutions, their effects on the siloing process, and some of the potential issues that could arise as the result. After reviewing the archetypes, a theoretical model for effective de-siloing of data is presented to take into account the natural tendencies within those archetypes and use their strengths to support the new model, rather than the status quo.

Application Development Track #2

Migrations (1) Novell to Windows, (2) Sendmail to Exchange

Presented by: Robin Robin, Miami University

The presentation will describe what Miami went through for: (1) Novell to Windows migration (file systems sharing). (a) What we did and how we did it. (b) On Windows land, how we deal with heterogeneous environments. Tools we build to allow non-Windows clients to feel a bit more accepted. (c) On Windows land, what things are different. (2) Sendmail to Exchange.

Application Development Track #3

Using Structured Data for Consistency in Web Content Management

Presented by: Brad Rice, The University of Akron

Saving web content as reusable structured content is a good way to allow for shared content across various data consumption and display systems as well as with various departments and colleges. Utilizing dotCMS (UA’s Content Management System), the presentation will demonstrate how to create structures and then how to pull data in a way that makes structured data an important element in presenting information and being able to share information.

Client Services Track

Grassroots Tech Support

Presented by: Ron Dickerhoof, The University of Akron

Grassroots support focuses on the interaction between the service delivery agents, usually a reactive help desk or proactive support center, and the end-user. This presentation will identify steps that virtually any service delivery organization can take to improve its relationship with clients and the community at no licensing cost and without need for administrative approval. In the primary example, attendees will learn about how The University of Akron Support Center used a combination of wiki software, YouTube, and other social networking sites to improve self-help delivery for its VPN needs. Attendees will walk away with knowledge of the process for selecting social networking tools, using them in a practical sense, aligning them with industry-standard metrics, and get direct advice on this type of service.

Leadership / Management Track #1

Vendor and Negotiation Strategies: Lessons Learned

Presented by: Renee Perry and Aaron Leatherwood, Ohio University

Software and hardware acquisition and maintenance is second only to staffing in the costs of an IT organization. This presentation will review recent vendor negotiations and strategies that have been effective for Ohio University.

Security Track

A.L.I.C.E. (Alert, Lockdown, Inform, Counter, Evacuate)

Presented by: Officer Chad Cunningham and Holly Mothes, The University of Akron

What action will you take if an intruder enters an area where you are stationed in? It could be a classroom, the recreation center, student union, library, datacenter, an airport, a store, or a mall? ALICE training is a seminar that will provide attendees with various response options when faced with certain types of crises. This training consists of lecture and practical application scenarios. Program attendees are better prepared, both mentally and physically, to survive the type of crisis that took place at Virginia Tech and Northern Illinois University.