Introduction

The project work environment within the PMO at The University of Akron is dynamic and fast-paced. Our projects deal with evolving business needs and oftentimes unclear customer requirements. It is the Project Manager's job to manage uncertainty and change in a manner that does not negatively affect the outcome of their projects. The Request Management Process was built to make the Project Manager's job a little easier. This framework contains activity definitions, guidelines, and templates for the various project management activities undertaken to deliver successful projects. The methodology provides:

• Common language and term definitions.
• More effective and efficient project management.
• Monitoring of progress against pre-determined metrics.
• An ability to think through and plan an entire project before ever starting.
• Defined best practices.
• Standardized reporting.

The framework establishes standards for all projects managed in conjunction with the PMO and with a detailed glossary of terms, ensures common vocabulary and understanding. The long-term intent is to build a repository of exemplary projects, best practices, and lessons learned as well as train and engage project managers in key functional areas throughout UA.