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Office of Student Accounts

Payment Questions

What is eBilling?

The eBill is a snapshot in time that is being stored online for your convenience to view or print if necessary.

How do I view my eBill?

Students and authorized users will receive an e-mail when their eBill is available to view. To view your eBill go to My Akron and navigate as follows: 

1. Enter your UANet ID and password
2. Click on the "My Experience" Tab 
3. Click on the "Student Center" Icon 
4. Scroll Down to "Finances" 
5. Click on "make a payment/view ebill" 
6. Click on "continue to Cashnet" 

Please refer to Student Center Self Service Tutorials for more detailed instruction.

Can I get a paper bill instead of the eBill?

All active students will receive an eBill. If you want a paper copy of your bill, you may log onto CashNet (through My Akron) to print a copy of your bill. Students may use any of the computer labs on campus to print a statement.

Where can I view an itemized breakdown of my eBill?

The eBill is a snapshot in time and does not list the fees in detail. To view an account breakdown:

1. Log in to  My Akron 
2. Enter your UANet ID and password 
3. Click on the "My Experience" Tab  
4. Click on the "Student Center" Icon 
5. Scroll Down to "Finances" 
6. Click on "Other Financial" dropdown box and select “Account Activity” 
7. The itemized charges will be listed by date 

I am having trouble logging in to My Akron. What can I do?

If you cannot login to My Akron, you may need to reactivate your ID and password by contacting the help desk at 330-972-6888.

Will you automatically bill my credit card each semester?

All credit card payments must be authorized individually. We will not automatically bill your credit card or checking/savings account.

My bill says "Anticipated Financial Aid." What does that mean?

Anticipated Financial Aid can be any grants, scholarships, or loans you may be eligible for as indicated on your Financial Aid award. Anticipated Financial Aid does not mean that all options listed will automatically be applied to the student account.

Learn more about financial aid.

Why hasn't my financial aid disbursed?

Your financial aid disbursement depends on your enrollment and if you have completed all the necessary steps to complete your financial aid.

Loans are applied to your student account provided you have:

Important Note: Anticipated Aid is based on full time enrollment.

Learn more about financial aid.

I'm on the Installment Payment Plan. Why does my bill show that it's been paid?

If you have a payment plan contract for this term, fee charges may appear "paid," but the charges are transferred to your payment plan account. Credits will apply to future payment plan charges or new charges.

How can I view or print my account balance and detail?

For a real time, up to date, summary of your account balance, go to My Akron and navigate as follows: 

1. Enter your UANet ID and password 
2. Click on the "Student Center" Icon 
3. Scroll Down to "Finances" 
4. Click on "Account Inquiry" 

Please refer to Student Center Self Service Tutorials for more detailed instruction.

How can my parent or other authorized user view my eBill?

Students sign into their eBill account through My Akron and set up their authorized user. A login name and password, assigned by the student, is used as security to view the eBill. The authorized user can also have an e-mail address added to their profile so that an email notification will be sent when a new eBill is generated. It is the student's responsibility to give the authorized user their login name and password (please keep in mind that the system is sensitive to the case (upper or lower) of each letter of the login name and password). The student also has the ability to cancel access at any time by signing into their eBill account and deactivating the authorized user's login.

Learn more about authorized users.

What happens if my payment is made after the due date?

You will be prevented from future enrollment and denied transcript requests until payment is made in full. You may also be charged a late fee.

The University of Akron is required by law to forward seriously delinquent accounts to the Ohio Attorney General’s Office for collection which would mean additional collection costs. To discuss payment arrangements on an account forwarded to the Ohio Attorney General Office, please contact them directly at 888-665-5440.

Authorized User Questions

Who has access to a student's CASHNet account?

  • Anyone the student chooses to set-up in the Authorized User PINs section.
  • The student will give the authorized user a login name and password.
  • Do not let others do transactions with your login. Give them their own login and password in the Authorized User PINs section.

What is CASHNet?

CASHNet is a third party that provides online payment services to the University. Through CASHNet, you can pay your bill by credit card for a fee of 2.9 percent. Electronic checks are processed at no additional cost.

Can I give my parents access to my CASHNet account?

  • Yes, you may enroll them in the Authorized User PINs section for the payment process.
  • The Authorized User can log in at anytime to pay on the account.
  • The Authorized User’s financial information will be secured to his or her login.
  • The Authorized User may change his or her password and email address.

What if my parents forget their password and need to make a payment?

If they have forgotten their password, the student will need to re-set it through My Akron.  If the parent would like to make a payment prior to re-setting the password, they can make an emergency payment using the student's ID (found on the university issued ZipCard) and last name.

What happens if My Akron is down?

My Akron is normally available 24 hours a day. My Akron is rarely down more than an hour or two at a time.

Refund Questions

When are refunds processed?

Qualifying students who have financial aid that exceeds the amount due will be issued a refund upon disbursement of that financial aid.

What are my options for receiving refunds?

You have (3) options for receiving refunds:

  1. Direct Deposit into a PNC Bank Account.
  2. Direct Deposit into a bank account at another financial institution.
  3. Reloadable Paycard. If you choose this option, please allow an additional 7 - 10 days for initial processing and mailing. Once you receive your card, you will retain it for your entire time at UA and if future refunds are processed, they will automatically credit your card.

Note: If no option is selected in UA eRefund, a check is mailed to the home address on file at Akron.

Can I still pick up a refund check from the Bursar's Office?

No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring their address is accurate. You can confirm/update the address where you want the check to be mailed by accessing Self Service through MyAkron. All checks are mailed to the home address on file in the system.

How will I know when the check has been mailed?

You will receive an email notification to your UAkron account from PNC Payment Portal when the check is ready to be mailed.

What happens if I don't select an option for my refund?

A refund check will be mailed to your home address that is on file in the University's student system. Checks are generated twice per week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit through MyAkron.

My financial aid hasn't disbursed yet. When will I get a refund?

Refunds will be processed for qualifying students after financial aid has been disbursed. Your financial aid disbursement depends on your enrollment and if you have completed all the necessary steps to complete your financial aid.

Loans are disbursed to your student account provided you have:

Important Note: Anticipated Aid is based on full time enrollment. This amount will be reduced at time of disbursement if enrollment falls below full time.

Visit Financial Aid for more information.

If I am on the Installment Payment Plan, what happens if I drop classes or my Financial Aid amount changes?

If you drop or add classes or your Financial Aid is adjusted, your payment plan balance will adjust automatically based on credits or additional charges to your account. Your unbilled installments will be reduced or increased based on the amount of the adjustments.

I am unable to attend my class. Can I get a refund?

See the refund schedule to determine how much of a refund you are eligible to receive.

Can I get a refund if I fail a class?

Refunds are not issued for students who fail a class.

Direct Deposit Questions

How do I activate my account and get started?

Students can activate their refund account by logging into MyAkron and selecting UA eRefund. Remember to have your banking information available when logging in. You will need to have your bank routing number and account number. For security reasons you will be asked to provide your mother's maiden name upon your first login.

Is there a fee for having the funds directly deposited into my account?

No. There are no fees for students using this service, regardless of which payment option is selected.

Who do I call if I have a concern with my refund?

For questions about eRefund, call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact the Office of the Bursar at 330-972-5100.

Can I use eRefund for Work Study?

No. Student workers being paid work study must sign up for Direct Deposit through the Payroll Office.

What are the advantages of having my refunds deposited directly to an existing bank account?

The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, and it is more secure.

Will Parent Plus loans be eligible for Direct Deposit?

Yes, if the Parent Plus loan applicant was previously enrolled in Direct Deposit. Any new Parent Plus loan applicant will receive a paper check.

What happens if the bank account number is invalid or closed?

The student will be contacted for correct information and/or a check will be mailed. The refund may be delayed at least 7-10 days. Future Direct Deposits will not be permitted unless bank information is corrected.

How can I confirm my bank name or routing number if either one appears to be different in your system?

Every financial institution in the United States has at least one routing number and based on mergers down through the years, multiple banks may have the same routing number. Contact the Office of Student Accounts or check Routing Number Verification to confirm.

How long does it take to receive a Direct Deposit refund?

It takes on average 3 days from the date of the refund process in the Student Account's Office.

Can I have my refund deposited to another bank account?

Yes, you can do this by logging into MyAkron, selecting UA eRefund, then selecting the Payment Method tab, clicking the Direct Deposit Option, and completing the information. You can use MyAkron to change/update your banking information at anytime.

Can I delete my direct deposit?

You can inactivate an account and activate a new account through your My Akron eRefund portal.

Does the student have to sign up or confirm each semester?

No, once the student signs up this is their permanent refund option until the student makes a change or the direct deposit is rejected by the Bank.

Can I use multiple accounts for Direct Deposit?

No, the "balance" of the refund must be credited to one account.

Can I view my bank account information?

Once the bank account information has been entered and confirmed it is encrypted for the student's protection. No one is able to view that information except the banking institution who is processing the transaction.

How will I know when my financial aid or other refund has been deposited into my bank account?

You will receive an email notification to your UAkron email account from PNC Payment Portal@pnc.com when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either on-line, at an ATM, or at your bank's branch office.

What happens if my mailing address is wrong?

If the Student Account's Office has identified a bad address previously on your account (Bad Address Service Indicator) your Direct Deposit will not be processed.

What is NACHA?

Visit NACHA for more information.

Top 10 Parent Questions

How much is tuition at UA?

When is my student's tuition payment due?

  • Due Dates shows when tuition and fees are due, including Installment Payment Plan due dates

How do I pay my student's bill?

Your student can authorize you to make payments to their account. Learn more.

How do I sign up for the payment plan?

Your student may sign up for the payment plan via My Akron. Learn more.

I pay the bill... Why can't you tell me more about my student's account?

FERPA regulations limit the amount of information we can give parents. Your student may contact our office with questions. More information about FERPA can be found here.

Your student may also sign a records release form naming you as someone who can receive their financial information.

Why didn't I receive a bill?

Paper bills are not mailed. eBills are sent to the student's University e-mail address or e-mail addresses authorized by the student.

I don't understand the bill. Please explain why I pay this amount.

There are many factors that affect the bill.

How do I pay the bill online if I don't have access to my student's account?

Your student can authorize you to make payments to their account. Learn more.

My student's e-mail indicated a different balance than what is showing online. Why is it different?

The eBill is a snapshot of your student's account at the time the bill was created. Charges may have occurred that will not be reflected until the next eBill. The student's My Akron account always has the most up-to-date account information.

After the Parent PLUS funds are applied to the student account, how does the Parent receive a refund of any excess funds?

Parent Plus excess funds are sent to the Parent in the form of a check to the address on file. During the loan application process the Parent has an opportunity to request the refund be sent to the student. The student may request Direct Deposit or have a check sent to their address on file.

I applied for a PLUS loan. When will I receive the refund check?

Refunds are typically processed beginning within 3 to 5 business days for qualified accounts. A check will be mailed to the address on file. If you would like to update your address contact the Office of the University Registrar.


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Student Accounts

Mailing address for payments:

University of Akron
Student Accounts/Bursar
P.O. Box 2260
Akron, OH 44309-2260

Contact us:

Phone:
Fax:
E-mail:
In person:
330.972.5100
330.972.2082
cashier@uakron.edu
Simmons Hall Lobby
(show on map)

Hours

Fall and Spring

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 9 a.m. - 5 p.m.

* During the first week of the term, we offer extended cashier window hours only:

Monday 8 a.m. - 7 p.m.
Tuesday 8 a.m. - 7 p.m.
Wednesday 8 a.m. - 7 p.m.
Thursday 8 a.m. - 7 p.m.


Summer

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 9 a.m. - 4:30 p.m.

* During the first week of the first summer session, we offer extended cashier window hours only:

Tuesday 8 a.m. - 6 p.m.
Wednesday 8 a.m. - 6 p.m.


The University of Akron

Akron, OH 44325
Phone: 330-972-7111
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