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Frequently Asked Questions

I forgot my username or password.  How can I get access?

Go to the Tk20 log in page and click on the Forgot your username or password? link in the upper left of the page.

How do I submit my assignment using the Artifact Wizard?

What if I upload the wrong artifact?

How do I recall an assignment?

How do I check my grades for my assignments and find the rubrics in Tk20?

How do I get additional help?

How do I subscribe to Tk20?

The fee for currently enrolled College of Education students who have not previously purchased a Tk20 subscription is included on bills issued by the Registrar's Office. This is a one-time $100 fee and will not need to be renewed throughout your undergraduate and/or graduate career at The University of Akron.

This subscription is also portable--if you transfer to another academic institution that uses Tk20 you will not need to repurchase your subscription.

How do I get my Username and Password?

You will receive your username and password within the first month of the new semester. They will be sent to your UA email account. Please keep in mind that UA email addresses include the word "zips" (example: xxx@zips.uakron.edu).

If you have your UA email forwarded to an alternative email (such as aol, yahoo, gmail), please check your SPAM filters; sometimes Tk20 email is routed somewhere other than your Inbox.

When should I log in?

As soon as you receive your username and password, please log in to ensure your username and password are working and your course(s) and assignment(s) appear.   If your user name and password do not work, or your courses do not appear, please submit a help request.

How do I get announcements?

All announcements and communications will be sent to your university email account. It is very important that you check your university email account frequently to ensure important communications are not overlooked.

Why didn't I get my email from Tk20?

Please check your SPAM folder to ensure Tk20 email is not being routed there.

What is Tk20?

Tk20 is an online artifact assessment program used to collect students’ key assessments.

Who uses Tk20?

Undergraduate and graduate students admitted to College of Education professional education programs with identified key assessments. A list of programs with the Tk20 requirement can be found here.

What is the purpose of Tk20?

The professional education programs in the College of Education are accredited by the Council for the Accreditation of Educator Preparation (CAEP). The accreditation process requires us to maintain a comprehensive assessment system to analyze student performance data and to engage in continuous improvement. To help us in this effort, the College has purchased Tk20 Campus Tools for Higher Education, a comprehensive system for outcomes-based assessment, accountability and reporting. In addition to the fee paid by the College, students enrolled in the identified professional education programs are required to subscribe to Tk20.

Important Message

NEW STUDENTS: Check your UA tuition/fee account before purchasing TK20 from this page

Online/email assistance is available
Monday-Friday 8:00 a.m. - 5:00 p.m.
Click the gold button at left

Walk-in Help is Available

Spring Semester 2014 Hours

Zook Hall Room 435
Monday – Thursday 7:30 a.m. - 8:00 p.m.
Friday - 8:00 a.m. - 5:00 p.m.


Our goal is to handle requests as quickly as possible. Many issues can be handled within the hour. However, depending on the complexity of your request, it may take up to 4 business days for a resolution.


Download the Student User's Guide

The University of Akron

Akron, OH 44325
Phone: 330-972-7111
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