Frequently Asked Questions


Top 10 Questions

I'd like to help my student with the financial aid process. How can I help?

The federal Family Educational Rights and Privacy Act (FERPA) limits the amount of information we can provide you, so we recommend that you keep the lines of communication open with your student. Review this site together.

When will I receive my financial aid for the fall semester?

Financial Aid Award Notifications are mailed to students after their file is complete. Awards to new freshmen and transfer students are made beginning in April each year. Awards to continuing students are made in June. You may also view your awards through My Akron.

When will my financial aid apply toward my bill?

Financial Aid will apply toward a current bill 10 days prior to the start of the term.

How do I apply for the PLUS loan?

Apply for the PLUS loan at StudentLoans.gov. You must also complete a Master Promissory Note (MPN) to complete the loan process, which you can do through StudentLoans.gov.

How was my financial aid package determined?

Financial need is determined by the U.S. Department of Education using a standard formula, established by Congress, to evaluate the financial information reported on the Free Application for Federal Student Aid (FAFSA) and to determine the family Expected Family Contribution (EFC). The EFC determines what types of aid you are eligible to receive.

How do I apply for a private/alternative loan?

Apply through FASTChoice.

What if I am denied the PLUS loan?

If you are the parent of an undergraduate student and you have been denied the PLUS loan, your son/daughter may be eligible for additional unsubsidized loan funds. Provide a copy of the denial notification and submit it with a request from your son/daughter for the additional unsubsidized loan. Be sure to include their first and last name and student ID number on the request.

What is the difference between a Subsidized and Unsubsidized loan?

Subsidized loans are awarded on the basis of financial need. The federal government subsidizes (pays) the interest while you are in school.

Unsubsidized loans charge interest from the time the money is first disbursed until it is paid in full. The interest is capitalized, meaning that you pay interest on any interest that has already accrued.

Both loans may be deferred while the student is in school with a minimum of half time enrollment.

Why aren’t my loans applying to my bill?

If you have accepted your loan(s) via My Akron, completed Entrance Counseling, and completed the Master Promissory Note, loans will apply toward your bill 10 days prior to the start of the semester.

If I drop all or some of my classes, how will that affect my financial aid?

If you are receiving financial aid you will be reviewed for Satisfactory Academic Progress. If you drop below half time you will not be able to continue to keep your Federal Work-Study job and you may be subject to a refund/repayment policy.

My circumstances have changed since I completed the FAFSA. What should I do?

If you have experienced a loss of income, divorce, separation or unusual circumstance contact the Office of Student Financial Aid and request a Special Circumstance Application. The Special Circumstance Application is available May 1 to January 30.


FAFSA Application Questions

What if I forget my federal PIN?

You can request a duplicate PIN at www.pin.ed.gov.

Do I need to create a new PIN every year?

No. You can use the same PIN every year.

I haven’t filed my taxes yet. Can I complete the FAFSA?

Yes, you can complete the FAFSA before you've filed your taxes. It is recommended that you file the FAFSA before March 1.

How do transfer my IRS tax return information directly to the FSFSA?

The IRS Data Retrieval Tool available at fafsa.gov makes it fast and easy to transfer IRS tax return information. Visit our IRS Tax Return website for detailed information and exceptions.

I submitted the FAFSA after March 1. What happens now?

You will not be considered for Federal Work-Study, SEOG, or Perkins loans, but your application will be processed and financial aid will be awarded.

How will I receive my SAR?

By mail or e-mail.

I filed the FAFSA but I haven’t received my SAR. How can I check the status?

Check the status of a submitted FAFSA at fafsa.gov. Or you can call 800-433-3243.
TTY line for the hearing impaired is 800-730-8913.

I made a mistake on the FAFSA. How can I correct it?

You can correct a mistake on your FAFSA at fafsa.gov.

How will I know if I’ve been selected for verification?

You will be notified by mail. Also check My Akron to see which documents have been requested.

How do I change my address?

You can update your contact information in My Akron.

How do I get a UANet ID?

Students receive their UANet ID in their Enrollment Packet after they pay the confirmation fee. If you need help with your ID and/or password, contact the Help Desk 330/972-6888.

My parents are divorced. Whose information do I use on the FAFSA?

Typically you will use the information of the custodial parent. If you live on your own you will use the information of the parent who provides the most financial support.

One of my parents lost their job. How do I indicate that on the FAFSA?

Complete the FAFSA using the income information reported on your parent’s federal tax return. Next, request a Special Circumstance application from the Office of Student Financial Aid.

I’m going to be married soon or was married recently. When/how do I file the FAFSA?

If you want to use your new spouse’s income or become an independent student, complete your FAFSA after you are married. If you were married in the last year, you will file the FAFSA using the income of both you and your spouse.

When do you mail the award letter?

Award letters are mailed on a continuous basis beginning in mid-April to new freshmen and transfer students who have completed the FAFSA and submitted all requested verification materials. Award notifications for continuing students are available on My Akron beginning in early June for students who have completed the FAFSA and submitted all requested verification materials. Academic records are evaluated for compliance with Standards of Satisfactory Academic Progress prior to awarding financial aid to continuing students.

Can my refund be direct deposited into my bank account?

Yes, you can receive student refunds through direct deposit.

Sign up in three easy steps:

  1. Log into My Akron with your UANet ID and password.
  2. Click on “Student Center,” then select “Enroll in Direct Deposit” from the drop-down menu.
  3. Enter the required information (checking/savings account number and the routing number), acknowledge terms and conditions agreement.

Addresses must be valid in order to receive a refund. Please allow 24 hours after signing up for your account to be active.

Student employees who are already paid by direct deposit will still need to sign up using the process above to receive a student refund by direct deposit.

If you have questions, contact the Office of Student Accounts at 330-972-5100 or cashier@uakron.edu.

More about refunds.

What if I accepted more money than I need?

You have 14 days after disbursement to return the funds to the Cashier located in the Simmons Hall lobby. After 14 days, the funds can be returned to the federal government. Print your name and social security number on the check and indicate which loan type the payment should be applied toward (for example: PLUS, Subsidized, or Unsubsidized). Make your check payable to U.S. Department of Education and mail to:
U.S. Department of Education
Direct Loan Payment Center
P.O. Box 530260
Atlanta, GA 30353-0260

I don't see any financial aid in My Akron. Where is my aid?

If you don't see any financial aid, check and complete your To-Do list items. Aid is awarded approximately one week after all of the To-Do items are complete.

Verification Questions

I have misplaced the forms required for verification. Can I get another copy?

Extra forms are provided in the verification section of the Forms website. You only need to complete the forms requested.

How do I know what forms were requested?

Check My Akron. The forms requested will be listed in My Akron as To Do items in your Student Center.

Why are my To Do items still open in My Akron after I have returned the documents?

To Do items are not updated as received in My Akron until all documents are received and verified for accuracy. This process can take 2-3 weeks.

How will I know if you’ve received my verification materials?

Once all requested materials are received, we will mail you notification to let you know that we’ve received everything, or that we need more information. After your documents are processed, your My Akron To Do list will be updated. This can take a few weeks.

Loan Questions

How do I apply for the PLUS loan?

Apply for the PLUS loan at StudentLoans.gov. You must also complete a Master Promissory Note (MPN) to complete the loan process, which you can do through StudentLoans.gov.

How do I apply for a private/alternative loan?

Apply through FASTChoice.

Can I accept my Grad PLUS/Parent PLUS and/or alternative loans through ZipLine?

Once your loan is approved, UA is notified and processes your loan to completion. There is no process for you to accept these loans through ZipLine.

What if I am denied the PLUS loan?

If you are the parent of an undergraduate student and you have been denied the PLUS loan, your son/daughter is eligible for additional unsubsidized loan funds. Check ZipLine to accept the additional amount.

Or, you can obtain a co-signer and submit a PLUS loan Endorser Application at studentloans.gov.

What is the difference between a Subsidized and Unsubsidized loan?

Subsidized loans are awarded on the basis of financial need. The federal government subsidizes (pays) the interest while you are in school.

Unsubsidized loans charge interest from the time the money is first disbursed until it is paid in full. The interest is capitalized, meaning that you pay interest on any interest that has already accrued.

Both loans may be deferred while the student is in school with a minimum of half time enrollment.

Why aren't my loans applying to my bill?

If you have accepted your loan(s) via ZipLine, completed Entrance Counseling, and completed the Master Promissory Note, loans will apply toward your bill 10 days prior to the start of the semester.

What if I don’t want a loan?

If you don't need a loan to meet your financial obligations to UA, don’t accept it.

Can I use my loans to pay for personal and living expenses?

Yes, refundable amounts in excess of your bill can be used to offset living expenses.

I’m graduating. What next?

Students who have accepted loans are required to complete Exit Counseling which will explain your options. You can also visit our Loan Repayment website.

Scholarship Questions

I am an incoming freshman with a high GPA/test score – why didn’t I get a scholarship?

You must be fully admitted to the University by March 1 to be considered for all available scholarships.

I am an incoming freshman and my GPA is higher than 3.0 – why didn’t I get a scholarship?

The academic scholarships are awarded based on the highest combination of high school GPA and standardized test scores. If you did not score high enough on the standardized tests, you would not have been awarded a scholarship.

Where can I get the New Freshmen and/or Continuing Students & Transfer Students scholarship application?

When is the scholarship application due?

  • Incoming Freshmen - May 1
  • Continuing Student – May 1
  • Transfer Students 
    • May 1 if transfer is effective Fall semester 
    • November 1 for mid-year transfer students

How do I maintain my scholarship eligibility?

Scholarship renewal requirements are communicated when the scholarship is awarded. Please refer to your original scholarship offer letter for complete details.

How do I check to see if my scholarship has been applied to my account?

You can view your account in My Akron to verify that your scholarship has been applied to your account. 

  1. Go to My Akron
  2. Enter your UANet ID and password
  3. Click on "Access My... Student Center"
  4. Scroll down to "Finances"
  5. Under the Finances tab, click on "View Financial Aid"
  6. Select the upcoming aid year

I’ve been awarded a scholarship from an organization or individual outside of the university. How do I get the money to UA?

Refer to the Third-party payments and scholarships section of the Payment Options website.

Standards of Academic Progress Questions

I received a probation letter; will I still get financial aid this semester?

Yes, but we will review your grades at the end of the semester to ensure that you continue to meet the requirements of the Standards of Satisfactory Academic Progress policy.

Where can I find the policy?

The policy is located on the Financial Aid website, or you may pick one up in the Student Services Center located in the lobby of Simmons Hall.

How long will I stay on financial aid probation?

You will remain on probation until you reach the minimum 67% completion rate and the minimum grade point average. Learn more.

My appeal has been denied, what must I do in order to have my aid reinstated?

You must improve your academic performance in the area(s) that you are deficient to the minimum level(s) required to be considered to have "Eligible" status, i.e. Cumulative grade point average and/or cumulative completion rate. Learn more.

My appeal was denied. How can I pay my bill?

You may utilize the university’s installment payment plan or apply for a private loan through FastChoice. Please note, some lenders require borrowers to meet the school’s Standards of Satisfactory Academic Progress policy. Please read the lender’s restrictions prior to applying for the loan.

I think I’m going to fail a class. How will this affect my aid?

Review the information regarding the Standards of Satisfactory Academic Progress.

Federal Work-Study Questions

I checked Federal Work-Study on the FAFSA. Why wasn’t I granted an award?

Students completing the FAFSA are automatically considered for all federal aid programs whether or not it is checked on the FAFSA. If you met the criteria for a Federal Work-Study award the funds were probably exhausted at that time of your award.

How will I know if I have been awarded Federal Work-Study?

Eligible students are notified on the Award Notification Letter with a Federal Work-Study earnings amount listed.

What happens when my Federal Work-Study funds run out?

Once you have earned your Federal Work-Study award you must be terminated from the program.

Why was my Federal Work-Study award reduced or cancelled?

You may have received additional aid such as an outside-scholarship which was not posted to your account at the time we awarded Federal Work-Study funds. This may require an adjustment or cancellation of your Federal Work-Study award.

I'm on the waiting list for Federal Work-Study. What happens now?

Continue to check your ZipLine account to see if you have been awarded. Generally, all work-study aid is awarded in full by mid July.

What if I do not earn my entire Federal Work-Study award?

If you do not earn your total funds available during the fall and spring terms, any unused portion at the end of spring will be lost.

I declined my Federal Work-Study award for this year and then found a job. Can I have my award reinstated?

You may or may not be able to secure your award once you have declined it. Declined awards are usually passed on to other eligible students.

Will I be guaranteed an award next year?

There is no guaranty that you will receive Federal Work-Study funds from year to year. You must continue to meet all the eligibility criteria required to be considered for Federal Work-Study.

Will I be allowed to study on the job?

This is just like any job you would find in the work place. You are only paid for the hours you work.

Can I be paid a higher pay rate in order to earn my award?

The pay rate for each job is determined by the skill or experience required posted on the website.

Do I have to be eligible for Federal Work-Study funds to work on campus?

Regular student assistant positions are posted on the Career Center website. These jobs are paid through departmental funds and do not fall under the Federal Work-Study guidelines.

What is Federal Work Study Community Service?

Local off-campus non-profit agencies provide Federal Work-Study students the opportunity to earn their Federal Work-Study award while performing community service work.

Dependency Status Questions

How is dependency status determined?

If you answer yes to any of the questions on this worksheet, you are independent and not required to provide parent information on the FAFSA. Almost all other students are dependent and must use their parent’s financial information to complete the FAFSA.

What if I have no contact with my parents?

If you have no contact with your parents and don’t know where they live, or you have left home due to an abusive situation you should discuss your situation with the financial aid office. The financial aid administrator will help you figure out what to do next.

Off-campus and International Student Questions

Can I get aid for Internships and Co-ops

Official co-op & Internship required for a degree program
You are considered to be enrolled full-time for the purposes of loan eligibility and for enrollment verification. All other aid is based on your enrolled credit hours.

Unofficial Co-ops & Elective internships
All aid is based on enrolled credit hours.

Can I get aid if I attend at another school as a guest for a semester? What if that school is in another country?

The University of Akron will administer your aid while you attend another school as a guest/transient student for a semester if you follow the process outlined on page one of the Ad Hoc Consortium Agreement. There are additional requirements for study abroad students that are listed on the Ad-hoc Consortium agreement instructions page.

I’m an international student and I need aid.

Most international students are not eligible to receive aid from state and federal programs; however, if you have legal residency, (e.g. green card, refugee status, humanitarian parole etc.) you may be eligible for aid. International students can be eligible for some scholarship programs, and some of these programs may require completion of a FAFSA.

Learn more about International Programs.

Other Questions

I’ve accepted all the aid I was awarded and it’s not enough. What now?

Consider alternative payment options, including the Installment Payment Plan or getting a job on or off campus.

Do I have to apply for the loans, grants and scholarships that I want?

File the FAFSA by March 1 to be considered for the maximum amount of federal and state aid. Learn more about loans and grants. (links)

The University offers a range of scholarships with various application criteria. Visit the Scholarship website for more information.

Will scholarships, fellowships, Graduate Assistantship, tuition remission and other resources affect my loans?

Students cannot exceed their federal demonstrated need with any form of need based financial aid. If a financial aid package has already been awarded, adjustments will be made as necessary. Loan amounts and work study allotments are the first components of a financial aid package to be adjusted.

I’d like to transfer to UA. How do I transfer my aid?

If you are transferring to UA during a fall semester, add The University of Akron’s school code (003123) to your FAFSA and cancel class registration and financial aid at your previous institution. If you are transferring mid-year, cancel your spring aid at the school you attended in the fall and add The University of Akron’s School code (003123) to your FAFSA.

Why is my financial aid offer different at UA than other institutions?

Institutions are allotted different amounts of federal money to fund Federal Work Study, SEOG and Perkins Loans. These funds are awarded until depleted.

I can't attend UA during the fall semester. What is the procedure for accepting aid only for the spring semester?

Contact the Office of Student Financial Aid so we can update your account.


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