IT Security

FAQ

The University of Akron will never e-mail you and ask you to disclose or verify your UA password. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead, report the e-mail to The University of Akron for investigation.

A good password changed at regular intervals provides the best protection for your computing identity, files, and UA resources.

Most UAnet passwords must be changed every 180 days in order to access UA's information technology resources. If you fail to change your password, you will lose access to UA email and other resources.

You can change your password through MyAkron or by contacting the IT Help Desk. Please note that after changing your password you must immediately update your password in all your computers, devices, and applications or risk getting locked out of UA Wireless and email.

  1. MyAkron
  1. Go to MyAkron, type in your UAnet and current password, then click the Login button.
  2. Click the My Experience tab.
  3. Select the UAnet Services icon.
  4. Click the Password Tab
  5. Click the Change the password of my UAnet ID link. (note: if you have not answered your challenge questions you will need to at this time, once finished you will need to click on the Password tab again and repeat step 5)
  6. Type your old password and then your new password in the boxes (twice, to verify it), and click the Submit button.
  7. You'll receive a message within seconds that your new password has been changed.
  1. Contact the IT Help Desk.
    You can change your password over the phone (330-972-6888) or in person at the IT Help Desk, Bierce Library or the Computer Center. You will need to provide proof of your identity.

Don't risk getting locked out of UA wireless or email. Once you have changed to a new password, immediately update the UAnet password settings in all your computers, devices, and applications. This includes:

  • Roo-Secure, Rootown, and RLH wireless connections.
  • Your local email and calendar client such as Outlook, Gmail etc.
  • Your mobile device(s) such as your cellphone or tablet.
  • Other mobile devices, computers, and Web services.

If desired, you can review the step-by-step instructions for changing your password.

Most UAnet passwords must be changed every 180 days. Others may need to change their password more often, depending on their access to secure information. UAnet passwords will expire if not changed as required.

If you do not change your UAnet password as required, it expires for security purposes. You will not be able to access your UA email or other online services when it expires.

If you don't change your password as required and previously set your challenge questions in the Password reset options section in MyAkron, then you can reset your UAnet password online.

  1. MyAkron - only available if your challenge questions have been answered.
  1. Go to the MyAkron page.
  2. Click on the I forgot my password link.
  3. Complete the User Identification fields and click Submit button.
  4. Answer your challenge questions and click Submit button after each one.
  5. Enter your new password in the boxes (twice, to verify it), and click the Submit button.
  6. You'll receive a message within seconds that your new password has been changed.
  1. Contact the IT Help Desk
    You can change your password over the phone (330-972-6888) or in person at the IT Help Desk, Bierce Library or the Computer Center. You will need to provide proof of your identity.

Don't risk getting locked out of UA wireless or email. Once you have changed to a new password, immediately update the UAnet password settings in all your computers, devices, and applications. This includes:

  • Roo-Secure, Rootown, and RLH wireless connections.
  • Your local email and calendar client such as Outlook, Gmail etc.
  • Your mobile device(s) such as your cellphone or tablet.
  • Other mobile devices, computers, and Web services.
  1. Must be at least 8 characters (letters, numbers, and/or punctuation marks)
  2. Passwords must include a combination of at least 1 letter and 1 number
  3. Passwords must NOT be a word or name since these can be easily guessed
  4. Cannot be a password used before.

Think of it as a specialized license plate, with a mandatory 10-30 characters. It should be easy to remember but hard to guess. Read the following tips, but don't use any examples given below. (Since they're listed here, they've been removed from use.)

Tips for a good password

Examples

Use a phrase containing spaces.

Passwords Are Good, Yes?


Passwords Are Good, Yes?

Reverse part of a word or phrase. Add in a number, punctuation mark, or uppercase letter.

paSs-1drow


word1-paSs

  • Use the first letters of a phrase you like or an obscure line from a favorite song, book, movie, or poem.
  • Add in a number or punctuation mark.
  • Replace words with numbers or letters (be=B, to=2, too=2, for=4, are=R, see=C, you=U, why=Y).
  • Mix uppercase and lowercase letters.

psag4m&K-S

 

(passwords are good for me and UA)

Include numbers.

  • Put numbers in the middle of the password.
  • Use three or more numbers at the beginning or end.

Nl84rgb7iN


Numbers like 84 are good but 7 is Not

pwBnrGbn200

passwords with Big numbers are Good but not 200

Use punctuation marks. These can add emphasis to a phrase you've chosen. You can use any of the basic punctuation marks on a keyboard: ! " # $ % & ´ ( ) * + , - . : ; < = > ? @ [ \ ] ^ _ ` { | } ~ space bar

partB, rtn?


passwords are the Best, are they not?

You should not use any of the following:

  • UA terms. Virtually everything related to UA
  • Personal numbers or codes (age, phone number, postal address, date of birth, driver's license, SSN).   Those numbers are more public than you think.
  • Any known information about you, such as parts of your UAnet, name, address,
    pet names, friends' names, family names, hobbies, or favorites.
  • Obvious number sequences such as "123456" or "654321". Also, obvious number sequences added to your name or UAnet such as "willie1234".
  1. Go to MyAkron, type in your UAnet and current password, then click the Login button.
  2. Click the My Experience tab.
  3. Select the UAnet Services icon.
  4. Your password expiration will be listed there on the Main tab.

A security policy exemption is a request to remove or change the behavior of either software or a configuration on a device or resource that was put in place to enhance the protection of data or the system.

A security policy exemption is a request can be submitted with the Exemption Request form

Report any incident that you feel is a violation of the University of Akron’s acceptable use policy or an information security issue involving a subject or system of the University of Akron.

Before you report this incident please review the following points:

  • If the incident involves electronic harassment and/or you fear for your physical safety, please contact campus police (330.972.2911) or your local police department.
  • Time maybe critical, please report the incident as soon as possible.

To report an incident, send email describing the event to security@uakron.edu

Please include the following:

  • First and Last name.
  • Phone number where you can be reached.
  • Indicate any systems or IP address that might be involved (if you know)
  • Indicate if the incident involves sensitive information such as the following:

What you can do

  1. In public: Don't give any personal data verbally (driver's license, SSN, email address, etc.). Don't let your credit card be taken out of sight. Question "Why" a business needs more personal data.
  2. PC: Limit access to your computer. Ensure the built-in firewall is turned. Ensure secure authentication is turned on. Use good passwords for each user
  3. Phone: Verify who is calling before providing personal data. Question "Why" more personal data is needed. If you didn't expect the call, call them back at the public number. Don't provide data on household members (age, gender, birthdays, schedules, etc.).
  4. Email: Be cautious about clicking on links. Telephone a company directly to verify it sent an email message. See phishing and scams and email risks.
  5. Web: Verify the website is a reliable business. Before providing personal data, ensure the site has a secure icon and/or " https" in the web address.

Resources

Nationwide consumer credit-reporting companies

Use this contact information if you need to place a fraud alert on your credit reports.

If you suspect someone has tried to use, or otherwise compromised, your personal identity information – your Social Security Number or a bank account number, for example – please consult the following helpful sources for information on what actions you need to take.

Federal Trade Commission (FTC):

Federal Trade Commission (FTC)
1-877-ID THEFT (877-438-4338)
Consumer Response Center, FTC
600 Pennsylvania Avenue, N.W.
Washington, DC 20580.

Privacy Rights Clearing House:

Identity Theft: What to Do if it Happens to You

Credit bureau contacts:

For Personally Identifiable Information (PII) please use the Security Incident Response plan for reporting this type of sensitive data.


Security Basics
Security FAQ
Security Awareness
Reporting a Security Incident
Security Tools
Advisories & Warnings
About Phishings
GDPR

Contact Information

(330) 972-6888

security@uakron.edu