IT Help Desk

The IT Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, or in-person in Bierce Library and the Computer Center.


  • Get full Help Desk assistance with computing issues ranging from email to software to hardware issues
  • Get immediate help to reset your password
  • Find answers to common computing questions easily online
  • Get free computer virus evaluation, detection and removal
  • Get hardware troubleshooting and repair
  • Phone and email support available seven days a week
  • Online self-help at the Support Wiki is available 24/7
  • Two locations across campus for in-person support
  • Free diagnosis for computer problems, with recommendations for repair if needed
  • Full installation, repair and data recovery services


  • To use the IT Help Desk, you must have a valid UANet ID

Available To

  • Students
  • Faculty and Staff

Service Provider

Information Technology Services (ITS)

185 Carroll Street