Telephone Service (Telecommunications)

Telecommunications supports the educational, research, and outreach initiatives of the University by provisioning and managing telecommunications voice and video services and the development, design, and installation of the communications infrastructure for the benefit of the students, faculty, staff and visitors.


Benefits

  • Evaluates, develops, and maintains the University's electronic communications infrastructure, supporting data, voice, and video connections including direct support of campus distance learning initiatives
  • Provides and maintains the campus telephone system and all related services, including: long distance, dial-in access, voice mail, paging, cellular, 800#, calling card, directory assistance, and call center (ACD) applications
  • Facilitates the effective development, coordination, and delivery of other communications products and services across the campus
  • Provides engineering, design services, and coordination for large scale capital projects
  • Provides outreach support for off campus sites requiring voice and data connectivity


Options


Available To

  • Faculty and Staff

Service Provider

Information Technology Services (ITS)

185 Carroll Street

330.972.6888:

  • Telephone Services
    • Moves, Adds, Changes, and Repairs
    • Long Distance and International Calling
    • 800 Services
    • Conference Calling
    • Programming
      • Automated Call Distribution (ACD)
      • Custom Programming
      • Custom cover paths, Hunt groups, Bridge-to- Cellular( aka EC500)
    • Voice Mail
    • Voice Mail – E-Mail Integrated Application
  • Telephone Equipment
    • Phone Sets
    • Equipment Peripherals
      • Handsets, Cords, Etc.
      • Headsets
  • Conferencing Services
    • Polycom Digital/Analog Equipment with speakers
    • Audioconferencing services
  • Wireless Services
    • UA Wireless policy
    • Cellular phones
    • Mobile Hotspots
  • Cable Installation and Repair
    • Voice
    • Data
    • Cable TV
    • Audio Visual
  • Cable Television Services
    • New Installs
    • Repairs
  • Two – Way Radio Services
    • Equipment Ordering
    • Equipment Loans
    • Equipment Programming
  • Campus Emergency and Courtesy Phones
    • Installation, Maintenance and Repair