Office of Student Accounts

Refunds

Refunds

If your student account has been overpaid, you will receive a refund by mail unless you have requested Direct Deposit to your checking or savings account.

Direct Deposit of student refunds is CONVENIENT, FAST, AND EASY.

Students can sign up for direct deposit via ZipLine.

  • Click on- Student Center
  • Select Finances section
  • Click on- drop down arrow and then "Enroll in Direct Deposit"
  • Enter the required checking or savings routing & account number information, acknowledge terms and conditions, and submit.

When refunds are processed

Financial Aid Refunds are processed as soon as possible for qualifying students after financial aid has been disbursed to the Student Account. It is a federal regulation that Financial Aid cannot be disbursed until 10 days before the start of the term. Within 2-3 days after the first disbursement date accounts with credit balances will be reviewed for FA refunds.

Non Financial Aid Refunds (cash, check, or credit cards) are processed normally the 2nd week of the term. Payments made by paper check are held 14 days and ACH (electronic checks) for 5 days to confirm they clear the bank.

It is not necessary for you to request a refund. Refunds are processed automatically as soon as they are reviewed for accuracy.

How adjustments to your class schedule affect refunds

A wash period is when you would be permitted to drop a class & add a class (after the 100% refund period) during the same term or session and not be assessed the prorated amount for the class that was dropped. The class added must be of equal or greater value than the class dropped. The University of Akron will allow a class wash during the refund period only. A class must be added after the session/term start date and the drop must occur during the refund period of that class for a wash. A class that was considered in a wash calculation may later not be considered in the wash calculation. For: example, add Class A and drop Class B. Then, Class A is later dropped. Class A will no longer wash with Class B. Washing will not occur between two drops.

If you withdraw from class(es), you may receive a partial refund based on the following tables.

Partial Refunds

If you withdraw from class(es), you may receive a partial refund. A few examples are listed below.  Short classes are prorated based on class length and time before withdrawal. It may be necessary for you to drop the class before the class start date to receive a full refund.

Fall refund formula

15-week Fall Course (104 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 7 Up to 6.731% 100%
Day 8 - 14 Up to 13.462% 70%
Day 15 - 21 Up to 20.193% 50%
Day 22 - 28 Up to 26.924% 30%
Day 29 - 35 Up to 33.655% 20%
Day 36 or after Greater than 33.655% 0%

Spring refund formula

15-week Spring Course (111 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 7 Up to 6.306% 100%
Day 8 - 14 Up to 12.612% 70%
Day 15 - 21 Up to 18.918% 50%
Day 22 - 28 Up to 25.225 30%
Day 29 - 35 Up to 31.531% 20%
Day 36 or after Greater than 31.531% 0%

Summer refund formula

3-week Courses (20 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 1 Up to 6.667% 100%
Day 2 Up to 13.333% 70%
Day 3 - 4 Up to 20% 50%
Day 5 Up to 26.667% 30%
Day 6 Up to 33.333% 20%
Day 7 or after Greater than 33.333% 0%

 


 

5-week Courses (34 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 2 Up to 6.667% 100%
Day 3 - 4 Up to 13.333% 70%
Day 5 - 6 Up to 20% 50%
Day 7 - 9 Up to 26.667% 30%
Day 10 - 11 Up to 33.333% 20%
Day 12 or after Greater than 33.333% 0%

 


8-week Courses (55 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 3 Up to 6.667% 100%
Day 4 - 7 Up to 13.333% 70%
Day 8 - 11 Up to 20% 50%
Day 12 - 14 Up to 26.667% 30%
Day 15 - 18 Up to 33.333% 20%
Day 19 or after Greater than 33.333% 0%

 

Partial refunds are determined by the date of class withdrawal. If you drop a class on a class day, it is considered a completed day for the purposes of the refund calculation.

Important Note: Days are measured in actual days, NOT business days. All refund calculations are determined by class length percentage, not by class meetings attended or class meetings percentage. Class length is defined as the number of days between and including the beginning and ending dates of any given term/session (including weekend days and holidays).

Amount of refund

Refund amounts are subject to review.

Some refunds are authorized by other offices on campus.

You will receive a full refund if:

  • the University cancels the course.
  • the University does not permit you to enroll or continue (except for disciplinary reasons).
  • you are drafted into military service or called to active duty. Contact the Military Services Center at 330-972-7838 for more information.

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Student Accounts

Mailing address for payments:

University of Akron
Student Accounts/Bursar
P.O. Box 2260
Akron, OH 44309-2260

Contact us:

Phone:
Fax:
E-mail:
In person:
330.972.5100
330.972.2082
cashier@uakron.edu
Simmons Hall Lobby
(show on map)

Hours

Fall and Spring

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 9 a.m. - 5 p.m.

* During the week preceding term start, and the first two weeks of the term, we offer extended hours:

Tuesday 8 a.m. - 7 p.m.
Wednesday 8 a.m. - 7 p.m.


Summer

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 9 a.m. - 4:30 p.m.

* During the first two weeks of the first summer session, we offer extended hours:

Tuesday 8 a.m. - 6 p.m.
Wednesday 8 a.m. - 6 p.m.


Refund Questions

When are refunds processed?

Qualifying students who have financial aid that exceeds the amount due will be mailed a refund check beginning 3-5 days after disbursement.

My financial aid hasn't disbursed yet. When will I get a refund?

Refunds will be processed for qualifying students after financial aid has been disbursed. Your financial aid disbursement depends on your enrollment and if you have completed all the necessary steps to complete your financial aid.

Loans are disbursed to your student account provided you have:

Important Note: Anticipated Aid is based on full time enrollment. This amount will be reduced at time of disbursement if enrollment falls below full time.

Visit Financial Aid for more information.

If I am on the Installment Payment Plan, what happens if I drop classes or my Financial Aid amount changes?

If you drop or add classes or your Financial Aid is adjusted, your payment plan balance will adjust automatically based on credits or additional charges to your account. Your unbilled installments will be reduced or increased based on the amount of the adjustments.

I am unable to attend my class. Can I get a refund?

See the refund schedule to determine how much of a refund you are eligible to receive.

Can I get a refund if I fail a class?

Refunds are not issued for students who fail a class.

Direct Deposit Questions

Will Parent Plus loans be eligible for Direct Deposit?

Yes, however the Parent cannot sign up through ZipLine. Parent Plus loan credits are refunded by check to the Plus loan applicant unless the Plus loan applicant requests Direct Deposit in person.

What happens if the bank account number is invalid or closed?

The student will be contacted for correct information and/or a check will be mailed. The refund may be delayed at least 7-10 days. Future Direct Deposits will not be permitted unless bank information is corrected.

How can I confirm my bank name or routing number if either one appears to be different in your system?

Every financial institution in the United States has at least one routing number and based on mergers down through the years, multiple banks may have the same routing number. Contact the Office of Student Accounts or check Routing Number Verification to confirm.

How long does it take to receive a Direct Deposit refund?

It takes on average 3 days from the date of the refund process in the Student Account's Office.

Can the bank account be changed?

Yes, the student may change their bank account number through ZipLine at any time prior to a refund batch.

Can I delete my direct deposit?

A direct deposit account cannot be deleted. You can inactivate an account and activate a new account through ZipLine/Student Center. If you wish to discontinue Direct Deposit you must sign a Direct Deposit Cancellation form in person in the Office of Student Accounts/Simmons Hall. In this case you would be sent a check in the future.

Does the student have to sign up or confirm each semester?

No, once the student signs up this is their permanent refund option until the student makes a change or the direct deposit is rejected by the Bank.

Can I use multiple accounts for Direct Deposit?

No, the "balance" of the refund must be credited to one account.

Can I view my bank account information?

Once the bank account information has been entered and confirmed it is encrypted for the student's protection. No one is able to view that information except the banking institution who is processing the transaction.

Will I be notified when the funds are deposited to my bank account?

No, the student should refer to their account summary to confirm a refund has been processed. The deposit to the bank account should occur 3 days from the date of the refund process date. It may take 3-5 days for the bank to notify the University of any rejected accounts.

What happens if my mailing address is wrong?

If the Student Account's Office has identified a bad address previously on your account (Bad Address Service Indicator) your Direct Deposit will not be processed.

What is NACHA?

Visit NACHA for more information.

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Akron, OH 44325
Phone: 330-972-7111
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