Office of Student Accounts


If your student account has been overpaid, you will receive a refund by mail unless you have requested Direct Deposit to your checking or savings account.

Direct Deposit of student refunds is CONVENIENT, FAST, AND EASY.

Students can sign up for direct deposit via My Akron.

  • Click on- My Experience
  • Click on- eRefund icon
  • Follow the steps to register
  • An e-mail will confirm that your UA eRefund account is activated

When refunds are processed

Financial Aid Refunds are processed as soon as possible for qualifying students after financial aid has been disbursed to the Student Account. It is a federal regulation that Financial Aid cannot be disbursed until 10 days before the start of the term. Within 2-3 days after the first disbursement date accounts with credit balances will be reviewed for FA refunds.

Non Financial Aid Refunds (cash, check, or credit cards) are processed normally the 2nd week of the term. Payments made by paper check are held 14 days and ACH (electronic checks) for 5 days to confirm they clear the bank.

It is not necessary for you to request a refund. Refunds are processed automatically as soon as they are reviewed for accuracy.

How adjustments to your class schedule affect refunds

A wash period is when you would be permitted to drop a class & add a class (after the 100% refund period) during the same term or session and not be assessed the prorated amount for the class that was dropped. The class added must be of equal or greater value than the class dropped. The University of Akron will allow a class wash during the refund period only. A class must be added after the session/term start date and the drop must occur during the refund period of that class for a wash. A class that was considered in a wash calculation may later not be considered in the wash calculation. For: example, add Class A and drop Class B. Then, Class A is later dropped. Class A will no longer wash with Class B. Washing will not occur between two drops.

If you withdraw from class(es), you may receive a partial refund based on the following tables.

Partial Refunds

If you withdraw from class(es), you may receive a partial refund. A few examples are listed below.  Short classes are prorated based on class length and time before withdrawal. It may be necessary for you to drop the class before the class start date to receive a full refund.

Fall refund example

15-week Fall Course (105 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 7 Up to 6.667% 100%
Day 8 - 14 Up to 13.333% 70%
Day 15 - 21 Up to 20.000% 50%
Day 22 - 28 Up to 26.667% 30%
Day 29 - 35 Up to 33.333% 20%
Day 36 or after Greater than 33.333% 0%

Spring refund example

15-week Spring Course (112 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 7 Up to 6.250% 100%
Day 8 - 14 Up to 12.500% 70%
Day 15 - 21 Up to 18.750% 50%
Day 22 - 28 Up to 25.000% 30%
Day 29 - 35 Up to 31.250% 20%
Day 36 or after Greater than 31.250% 0%

Summer and/or short class refund example

3-week Courses (21 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 1 Up to 6.667% 100%
Day 2 Up to 13.333% 70%
Day 3 - 4 Up to 20% 50%
Day 5 Up to 26.667% 30%
Day 6 Up to 33.333% 20%
Day 7 or after Greater than 33.333% 0%



5-week Courses (35 days)
Withdrawal Day Percent of course completed Refund
Before course begins through day 2 Up to 6.667% 100%
Day 3 - 4 Up to 13.333% 70%
Day 5 - 7 Up to 20% 50%
Day 8 - 9 Up to 26.667% 30%
Day 10 - 11 Up to 33.333% 20%
Day 12 or after Greater than 33.333% 0%


8-week Courses (56 days)
Withdrawal Day Percent of course completed Refund
Before course begins to day 3 Up to 6.667% 100%
Day 4 - 7 Up to 13.333% 70%
Day 8 - 11 Up to 20% 50%
Day 12 - 14 Up to 26.667% 30%
Day 15 - 18 Up to 33.333% 20%
Day 19 or after Greater than 33.333% 0%


Partial refunds are determined by the date of class withdrawal. If you drop a class on a class day, it is considered a completed day for the purposes of the refund calculation.

Important Note: Days are measured in actual days, NOT business days. All refund calculations are determined by class length percentage, not by class meetings attended or class meetings percentage. Class length is defined as the number of days between and including the beginning and ending dates of any given term/session (including weekend days and holidays).

Amount of refund

Refund amounts are subject to review.

Some refunds are authorized by other offices on campus.

You will receive a full refund if:

  • the University cancels the course.
  • the University does not permit you to enroll or continue (except for disciplinary reasons).
  • you are drafted into military service or called to active duty. Contact the Military Services Center at 330-972-7838 for more information.

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Student Accounts

Mailing address for payments:

University of Akron
Student Accounts/Bursar
P.O. Box 2260
Akron, OH 44309-2260

Contact us:

In person:
Simmons Hall Lobby
(show on map)


Fall and Spring

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 9 a.m. - 5 p.m.

* During the first week of the term, we offer extended cashier window hours only:

Monday 8 a.m. - 7 p.m.
Tuesday 8 a.m. - 7 p.m.
Wednesday 8 a.m. - 7 p.m.
Thursday 8 a.m. - 7 p.m.


Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 9 a.m. - 4:30 p.m.

* During the first week of the first summer session, we offer extended cashier window hours only:

Tuesday 8 a.m. - 6 p.m.
Wednesday 8 a.m. - 6 p.m.

Refund Questions

When are refunds processed?

Qualifying students who have financial aid that exceeds the amount due will be issued a refund upon disbursement of that financial aid.

What are my options for receiving refunds?

You have (3) options for receiving refunds:

  1. Direct Deposit into a PNC Bank Account.
  2. Direct Deposit into a bank account at another financial institution.
  3. Reloadable Paycard. If you choose this option, please allow an additional 7 - 10 days for initial processing and mailing. Once you receive your card, you will retain it for your entire time at UA and if future refunds are processed, they will automatically credit your card.

Note: If no option is selected in UA eRefund, a check is mailed to the home address on file at Akron.

Can I still pick up a refund check from the Bursar's Office?

No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring their address is accurate. You can confirm/update the address where you want the check to be mailed by accessing Self Service through MyAkron. All checks are mailed to the home address on file in the system.

How will I know when the check has been mailed?

You will receive an email notification to your UAkron account from PNC Payment Portal when the check is ready to be mailed.

What happens if I don't select an option for my refund?

A refund check will be mailed to your home address that is on file in the University's student system. Checks are generated twice per week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit through MyAkron.

My financial aid hasn't disbursed yet. When will I get a refund?

Refunds will be processed for qualifying students after financial aid has been disbursed. Your financial aid disbursement depends on your enrollment and if you have completed all the necessary steps to complete your financial aid.

Loans are disbursed to your student account provided you have:

Important Note: Anticipated Aid is based on full time enrollment. This amount will be reduced at time of disbursement if enrollment falls below full time.

Visit Financial Aid for more information.

If I am on the Installment Payment Plan, what happens if I drop classes or my Financial Aid amount changes?

If you drop or add classes or your Financial Aid is adjusted, your payment plan balance will adjust automatically based on credits or additional charges to your account. Your unbilled installments will be reduced or increased based on the amount of the adjustments.

I am unable to attend my class. Can I get a refund?

See the refund schedule to determine how much of a refund you are eligible to receive.

Can I get a refund if I fail a class?

Refunds are not issued for students who fail a class.

Direct Deposit Questions

How do I activate my account and get started?

Students can activate their refund account by logging into MyAkron and selecting UA eRefund. Remember to have your banking information available when logging in. You will need to have your bank routing number and account number. For security reasons you will be asked to provide your mother's maiden name upon your first login.

Is there a fee for having the funds directly deposited into my account?

No. There are no fees for students using this service, regardless of which payment option is selected.

Who do I call if I have a concern with my refund?

For questions about eRefund, call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact the Office of the Bursar at 330-972-5100.

Can I use eRefund for Work Study?

No. Student workers being paid work study must sign up for Direct Deposit through the Payroll Office.

What are the advantages of having my refunds deposited directly to an existing bank account?

The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, and it is more secure.

Will Parent Plus loans be eligible for Direct Deposit?

Yes, if the Parent Plus loan applicant was previously enrolled in Direct Deposit. Any new Parent Plus loan applicant will receive a paper check.

What happens if the bank account number is invalid or closed?

The student will be contacted for correct information and/or a check will be mailed. The refund may be delayed at least 7-10 days. Future Direct Deposits will not be permitted unless bank information is corrected.

How can I confirm my bank name or routing number if either one appears to be different in your system?

Every financial institution in the United States has at least one routing number and based on mergers down through the years, multiple banks may have the same routing number. Contact the Office of Student Accounts or check Routing Number Verification to confirm.

How long does it take to receive a Direct Deposit refund?

It takes on average 3 days from the date of the refund process in the Student Account's Office.

Can I have my refund deposited to another bank account?

Yes, you can do this by logging into MyAkron, selecting UA eRefund, then selecting the Payment Method tab, clicking the Direct Deposit Option, and completing the information. You can use MyAkron to change/update your banking information at anytime.

Can I delete my direct deposit?

You can inactivate an account and activate a new account through your My Akron eRefund portal.

Does the student have to sign up or confirm each semester?

No, once the student signs up this is their permanent refund option until the student makes a change or the direct deposit is rejected by the Bank.

Can I use multiple accounts for Direct Deposit?

No, the "balance" of the refund must be credited to one account.

Can I view my bank account information?

Once the bank account information has been entered and confirmed it is encrypted for the student's protection. No one is able to view that information except the banking institution who is processing the transaction.

How will I know when my financial aid or other refund has been deposited into my bank account?

You will receive an email notification to your UAkron email account from PNC Payment when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either on-line, at an ATM, or at your bank's branch office.

What happens if my mailing address is wrong?

If the Student Account's Office has identified a bad address previously on your account (Bad Address Service Indicator) your Direct Deposit will not be processed.

What is NACHA?

Visit NACHA for more information.

The University of Akron

Akron, OH 44325
Phone: 330-972-7111
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