IT Help Desk

     

The University of Akron will never e-mail you and ask you to disclose or verify your UA password. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead, report the e-mail to The University of Akron for investigation.

The IT Help Desk Is moving to a virtual platform. The new virtual IT Help Desk will provide an improved user experience using the latest digital technology offered. It also provides the capability for members of the IT Help Desk team to take calls beyond the physical campus.  You will be able to use the same number as before at (330) 972-6888 to call the IT Help Desk.

Here are some tips to avoid a phishing attempt; in addition you can see if it is a reported attempt by visiting https://phishbowl.uakron.edu

Tips to avoid Phishing attempts...

  • Be wary of emails asking for confidential information
  • Don't get pressured into providing sensitive information
  • Familiarize yourself with a website's privacy policy
  • Watch out for generic-looking requests for information
  • Never submit confidential information via forms embedded within email messages.
  • Never use links in an email to connect to a website unless you are absolutely sure they are authentic. 
  • Keep your computer and browser patched and updated.

 

Source: https://us.norton.com/7-tips-to-protect-against-phishing/article

  • For additional information about phishing please visit the Support Wiki by clicking here.

If you do not remember your password you can answer your challenge questions by clicking on the forgot password link on the UA Services page or if you have not setup your questions you can call the Help Desk at 330-972-6888 to change it. We can not change your password via email or chat session.

You have a couple different options to get Microsoft Office, that range from free to $60. Deciding which option is best for you depends on how close you are to graduation. See this page to help you decide which option is best for you.

If you're ready to install Office 365, you can visit a guide on how to do that by clicking here.

For current students, staff and faculty, the wireless network you will want to connect to is Roo-Secure. Your UAnet ID and Password will be required. We also have a guest network called Roo-Guest, for use by visitors of The University of Akron. In addition, we have a network called Eduroam. Eduroam is a worldwide network access service developed for the international research and education community. It allows affiliates from participating institutions to obtain internet connectivity on campus. For more information please visit our wireless setup guide on the Support Wiki by clicking here.

If the department is changing an employee's supervisor, please complete the Supervisor Change form. If you need an employee, who no longer is employed by the university, removed from your Time Sheet Approval list, you will need to complete the Change / Termination Form for student employees or Separation PAF for non student employees.

For all other request please open a ticket with the Help Desk.

With recent upgrades to the wireless network, gaming and media devices that do not support WPA2 Enterprise, can be connected to the Roo-Guest wireless network. To do this you will need to register your device for it to get connected. For instructions please follow the link to the knowledge base article for Gaming and Media Devices.

In the case that you need to work or teach from home, please visit our Working and Teaching Remotely page for more information. 

Please click here for information about accessing Adobe Creative Cloud from home. 

     

Day Hours of Operation

Computer Center Walk In Hours

Virtual Call Center

Monday 8am - 4pm 8:00am - 6pm
Tuesday 8am - 4pm 8:00am - 6pm
Wednesday 8am - 4pm 8:00am - 6pm
Thursday 8am - 4pm 8:00am - 6pm
Friday 8am - 4pm 8:00am - 6pm
Saturday CLOSED 12:00pm - 6pm
Sunday CLOSED 12:00pm - 6pm



IT Knowledge Base

UACB-1 (Helpdesk Chatbot)

(330) 972-6888

helpdesk@uakron.edu

     

Walk In Service

Computer Center
     185 Carroll St.
     Akron, Oh. 44325