IT Service Desk

The University of Akron will never e-mail you and ask you to disclose or verify your UA password. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead, report the e-mail to The University of Akron for investigation.

The IT Service Desk has moved to a virtual platform that provides an improved user experience using the latest digital technology offered. It also provides the capability for members of the IT Service Desk team to take calls beyond the physical campus.  You will be able to use the same number as before at (330) 972-6888 to call the IT Service Desk.

Alumni, please click here to setup your new @1870 Account

Please click here for information about your Teams phone and the VOIP Project. 

If you do not remember your password and you have MFA setup, you can reset your own password by clicking on the Can't access your account? link on the sign in page.  If you are not enrolled in MFA yet, you will have to call us during business hours at 330-972-6888 to change it. We cannot change your password via email or chat session.


If you are a current UA Faculty, Staff, or Student, then you are entitle up to 5 installs of Microsoft Office 365.  You may visit a guide on how to do that by clicking here.

Eduroam
For current students, staff and faculty, the wireless network you will want to connect to is Eduroam. Your full university email address and password will be required to connect.  Eduroam is a worldwide network access service developed for the international research and education community. It allows affiliates from participating institutions to obtain internet connectivity on campus.  More information about Eduroam as well as instructions on how to connect can be found here.

Roo-Guest
This network is for guests visiting the university and for connecting media devices to the network.  Please note that UA resources such as myAkron or Brightspace are unavailable while connected to this network.  Do not use this network for your normal network needs.  

If the department is changing an employee's supervisor, please complete the Supervisor Change form. If you need an employee, who no longer is employed by the university, removed from your Time Sheet Approval list, you will need to complete the Change / Termination Form for student employees or Separation PAF for non student employees.

For all other requests please open a request with the IT Service Desk at https://support.uakron.edu

With recent upgrades to the wireless network, gaming and media devices that do not support WPA2 Enterprise, can be connected to the Roo-Guest wireless network. To do this you will need to register your device for it to get connected. For instructions please follow the link to the knowledge base article for Gaming and Media Devices.

In the case that you need to work or teach from home, please visit our Working and Teaching Remotely page for more information. 

Tips to avoid Phishing attempts...

  • Be wary of emails asking for confidential information
  • Don't get pressured into providing sensitive information
  • Familiarize yourself with a website's privacy policy
  • Watch out for generic-looking requests for information
  • Never submit confidential information via forms embedded within email messages.
  • Never use links in an email to connect to a website unless you are absolutely sure they are authentic. 
  • Keep your computer and browser patched and updated.

 

Source: https://us.norton.com/7-tips-to-protect-against-phishing/article

We will be closed on Monday September, 5th in observance of Labor Day.

Current Hours of Operation

 

Walk-in Support

Phone Support

Chat Support

Monday 8am - 4:30pm 8:00am - 6:00pm 8:00am - 5:00pm
Tuesday 8am - 4:30pm 8:00am - 6:00pm 8:00am - 5:00pm
Wednesday 8am - 4:30pm 8:00am - 6:00pm 8:00am - 5:00pm
Thursday 8am - 4:30pm 8:00am - 6:00pm 8:00am - 5:00pm
Friday 8am - 4:30pm 8:00am - 5:00pm 8:00am - 5:00pm
Saturday Closed Closed 12:00am - 4:00pm
Sunday Closed Closed Closed
*Hours may vary at any time due to staffing levels



Find Answers & Submit Requests

IT Service Desk Chatbot 

(330) 972-6888

support@uakron.edu

WALK-IN SERVICE

Computer Center
     185 Carroll St. (map)
     Akron, OH 44325