When I open the VM, why is the screen black?

Sometimes it takes the VM a minute to load the desktop. Sometimes you have to close it and reopen it for first time use. 

If I save a file to a location other than my H Drive, USB, etc. will it be there next time I log in?

No, each new log in is a unique instance. 

Do I have to use the campus wifi in order to connect to the VDI?

No, you may access it from anywhere. 

Can I use my phone/tablet to access the VDI

Yes. There is even a Horizon App you can download. 

If I am using a computer, but I need to switch to my tablet to take with me to another location, will it save my session?

Yes

Does the VDI have internet access?

Yes

I connect to the virtual lab in my browser and my mouse does not display on the virtual desktop?

We are working on the problem but for now: 

  • Close the browser (don't log out of the virtual desktop) 
  • Restart the browser
  • Connect to the virtual desktop 
  • Your mouse pointer should now be visible 

I want to save files to my USB hard drive using the Web browser

The USB pass through does not work in a browser.  You will have to install the Horizon client and then it will work.  We are looking into the problem