Third Party User Access

A person other than the student may have the ability to make a payment, view account activity and view student statement as a Third-Party User. Students may follow these steps to create a Third-Party user in Workday.

A student has 2 options for granting third-party access to their personally identifiable information (PII) maintained as part of their educational record (as defined by FERPA). A student can choose to use one, both or neither.

Third-Party User Permissions provide access to Workday, while a Verbal Release of Confidential Information allows University staff to discuss a student's account with an authorized individual by phone. These permissions are separate and do not automatically grant both types of access.

Third-party User Permissions 

Designating a third-party user allows you to grant a friend or family member direct access to specific tasks within your Workday Student account. 

  1. After identifying a contact as a third-party user, return to the Friends and Family tab to grant specific access. Select Manage Permissions for My Third Party from the Actions dropdown menu next to the third party’s contact information.
  2. Workday will present you with seven (7) tasks available to your third-party user. You grant permission to do a task by checking the Allowed checkbox for that task. When you are finished, remember to click OK.
  3. Workday will require you to confirm the permissions granted by you to each third-party user. For each Privacy Release Authorization Waiver, you must indicate the Purpose of Waiver and Confirm. When you are finished, remember to Submit.

Verbal Release of Confidential Non-Directory Information 

To initiate, update or rescind authorization for The University of Akron to VERBALLY release of non-directory PII without further consent, access your Workday Student account and complete the following steps. 

  1. Navigate to the Menu on your Workday Student landing page. 
  2. Select Academic Records Hub from your menu options. 
  3. Go to Privacy & Confidentiality and select Release of Confidential Non-Directory Information.
  4. The link opens a form with the sole purpose of managing the verbal release of confidential non-directory information to a third-party. Read the introduction thoroughly prior to completing the form. 
  5. The Release of Confidential Non-Directory Information requires the following information: reason for the release, information about the authorized third-party, type(s) of PII that may be verbally shared with your authorized third-party, and four parts of a privacy code that your authorized third-party must have to access the non-directory PII for which you provided authorization. 
  6. Indicate that you understand and agree to the Privacy Release Authorization and then confirm the accuracy and purpose of the waiver. When you are finished, remember to click Next and Submit. 

Each Release of Confidential Non-Directory Information that you submit will be uploaded as a Document to the Personal section of your Workday Student profile.  

The third party must provide UA staff with the privacy code established by the student prior to releasing information.

Once a Third-Party User account is created, students can remove access at any time and resend payer invitations. No University of Akron staff can make changes to the Third-Party User account or reset their password.

For more on updating personal information, please visit the Office of the University Registrar page.
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