Refunds

If your student account has been overpaid, you will receive a refund by mail unless you have requested direct deposit to your checking or savings account.

 TIP: For the fastest refunds, enroll in direct deposit

Setting up the direct deposit of your refunds is free and takes just three minutes.

How to enroll in direct deposit

When refunds are processed

Financial aid refunds are processed as soon as possible for qualifying students after financial aid has been disbursed to the student's account. It is a federal regulation that financial aid cannot be disbursed until 10 days before the start of the term. Within two to three days after the first disbursement date, accounts with credit balances will be reviewed for FA refunds.

Non-financial aid refunds (cash, check, or credit cards) are processed normally the fourth week of the term. Payments made by paper check are held 14 days and ACH (electronic checks) for 10 days to confirm they clear the bank.

Non-financial aid refunds from third-party sources that authorize a student to receive the funds are processed after the last day to withdraw from classes for the semester.

It is not necessary to request a refund. Refunds are processed automatically after a review for accuracy.


Refund examples

If you withdraw from a class or classes, you may receive a refund. A few examples are listed below. Short classes are prorated based on class length and time before withdrawal. It may be necessary for you to drop the class before the class start date to receive a full refund.

This is for a 15-week fall course (105 days). This reflects the new policy in place for fall 2017.

Withdrawal Day Refund
Before course begins to day 14 100%

For a 15-week spring course (111 days). This reflects the new policy in place for fall 2017.

Withdrawal Day Refund
Before course begins to day 14 100%

3-week Courses (21 days)
Withdrawal Day Refund
Before course begins to Day 3 100%
Day 4 and onward 0%

 

5-week Courses (35 days)
Withdrawal Day Refund
Before course begins through Day 5 100%
Day 6 and later 0%

 

7.5-week Courses (52 days)
Withdrawal Day Refund
Before course begins to Day 7 100%
Day 8 and later 0%

 

8-week Courses (56 days)
Withdrawal Day Refund
Before course begins to Day 7 100%
Day 8 and later 0%

Refunds are determined by the date of class withdrawal. If you drop a class on a class day, it is considered a completed day for the purposes of the refund calculation.

Important:

  • Days are measured from the start of the semester, not the first day the class meets.
  • Days are measured in actual days, not business days.
  • All refund calculations are determined by class length percentage, not by class meetings attended or class meetings percentage.
  • Class length is defined as the number of days between and including the beginning and ending dates of any given term/session (including weekend days and holidays).

See more details and examples.

Call us

  • Student Accounts/Bursar: 330-972-5100
  • Financial Aid: 330-972-7032

Amount of refund

Refund amounts are subject to review.

Some refunds are authorized by other offices on campus.

You will receive a full refund if:

  • the University cancels the course.
  • the University does not permit you to enroll or continue (except for disciplinary reasons).
  • you are drafted into military service or called to active duty. Contact the Military Services Center at 330-972-7838 for more information.

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Refund Questions

When are refunds processed?

Qualifying students who have financial aid that exceeds the amount due will be issued a refund upon disbursement of that financial aid.

What are my options for receiving refunds?

You have two options for receiving refunds:

  1. Direct deposit into a checking or savings account. Set up direct deposit in less than three minutes.
  2. A check mailed to the mailing address you have on file.

Note: If no option is selected in UA eRefund, a check will be mailed to the mailing address we have on file.

Can I still pick up a refund check from the Bursar's Office?

No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring their address is accurate. You can confirm/update the address where you want the check to be mailed by accessing Self Service through My Akron. All checks are mailed to the mailing address on file in the system.

How will I know when the check has been mailed?

You will receive an email notification to your UAkron account when the check is ready to be mailed.

What happens if I don't select an option for my refund?

A refund check will be mailed to your mailing address that is on file in the University's student system. Checks are generated once a week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit through MyAkron.

My financial aid hasn't disbursed yet. When will I get a refund?

Refunds will be processed for qualifying students after financial aid has been disbursed. Your financial aid disbursement depends on your enrollment and if you have completed all the necessary steps to complete your financial aid.

Loans are disbursed to your student account provided you have:

Important Note: Anticipated Aid is based on full time enrollment. This amount will be reduced at time of disbursement if enrollment falls below full time.

Visit Financial Aid for more information.

If I am on the Installment Payment Plan, what happens if I drop classes or my Financial Aid amount changes?

If you drop or add classes or your Financial Aid is adjusted, your payment plan balance will adjust automatically based on credits or additional charges to your account. Your unbilled installments will be reduced or increased based on the amount of the adjustments.

I am unable to attend my class. Can I get a refund?

See the refund schedule to determine how much of a refund you are eligible to receive.

Can I get a refund if I fail a class?

Refunds are not issued for students who fail a class.

Direct Deposit Questions

How do I activate my account and get started?

Students can activate their refund account by logging into MyAkron and selecting UA eRefund. Remember to have your banking information available when logging in. You will need to have your bank routing number and account number.

Is there a fee for having the funds directly deposited into my account?

No. There are no fees for students using this service, regardless of which payment option is selected.

Who do I call if I have a concern with my refund?

For questions about eRefund, please contact the Office of the Bursar at 330-972-5100.

Can I use eRefund for Work Study?

No. Student workers being paid work study must sign up for Direct Deposit through the Payroll Office.

What are the advantages of having my refunds deposited directly to an existing bank account?

The advantages of having your refund deposited directly into your existing account is that you will receive your refund faster, and it is more secure.

Will Parent Plus loans be eligible for Direct Deposit?

Yes, if the Parent Plus loan applicant was previously enrolled in Direct Deposit. Any new Parent Plus loan applicant will receive a paper check.

What happens if the bank account number is invalid or closed?

The student will be contacted for correct information and/or a check will be mailed. The refund may be delayed at least 7-10 days. Future Direct Deposits will not be permitted unless bank information is corrected.

How can I confirm my bank name or routing number if either one appears to be different in your system?

Every financial institution in the United States has at least one routing number and based on mergers down through the years, multiple banks may have the same routing number. Contact the Office of Student Accounts or check Routing Number Verification to confirm.

How long does it take to receive a Direct Deposit refund?

It takes on average 3 days from the date of the refund process in the Student Account's Office.

Can I have my refund deposited to another bank account?

Yes, you can do this by logging into MyAkron, selecting UA eRefund, then selecting the Payment Method tab, clicking the Direct Deposit Option, and completing the information. You can use MyAkron to change/update your banking information at anytime.

Can I delete my direct deposit?

You can inactivate an account and activate a new account through your My Akron eRefund portal.

Does the student have to sign up or confirm each semester?

No, once the student signs up this is their permanent refund option until the student makes a change or the direct deposit is rejected by the Bank.

Can I use multiple accounts for Direct Deposit?

No, the "balance" of the refund must be credited to one account.

Can I view my bank account information?

Once the bank account information has been entered and confirmed it is encrypted for the student's protection. No one is able to view that information except the banking institution who is processing the transaction.

How will I know when my financial aid or other refund has been deposited into my bank account?

You will receive an email notification to your UAkron email account when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either on-line, at an ATM, or at your bank's branch office.

What happens if my mailing address is wrong?

If the Student Account's Office has identified a bad address previously on your account (Bad Address Service Indicator) your Direct Deposit will not be processed.

What is NACHA?

Visit NACHA for more information.

Office of Student Accounts

Contact us:

Phone: 330-972-5100
Fax: 330-972-2082
E-mail: cashier@uakron.edu
In person: Simmons Hall lobby (map)


Mailing address for payments:

University of Akron
Student Accounts/Bursar
P.O. Box 2260
Akron, OH 44309-2260


Fall and spring

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 9 a.m. - 5 p.m.


Summer

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 9 a.m. - 4:30 p.m.